Cloud Services Support Engineer

Description At Leidos, we deliver innovative solutions guided by our commitment to deliver mission success for our customers. Our Mission, Vision, and Values guide the way we do business serving government and commercial customers with smarter, more efficient digital and mission innovations. The Leidos Digital Sector is seeking a highly skilled and experienced Cloud Service Support Engineer III to join our team. This role will lead the engineering and implementation of solutions enabling key service dependencies, including identity management, authentication, routing, and hybrid integrations across on-premise, cloud, and HCI stack resources. This role directs the design and strategy of monitoring and alerting frameworks for proactive incident detection and remediation, drives cloud architecture development and configuration design aligned with Zero Trust principles and DODIN connectivity requirements, and oversees the operation and maintenance of edge or hybrid HCI stacks at Government and/or commercial data centers. The role will lead the recommendation of configuration changes, and direct the testing, operation, monitoring, and management of network devices (hardware, software, and operating systems) that permit information sharing. The role will support the security of information and information systems. The Cloud Service Support Engineer Will Leverage best practices for BA/BI data correlation and aggregation to develop dashboards, reports, and executive-level presentations that communicate M365 SaaS enterprise service performance, quality, and actionable recommendations to customer commands (CONUS & OCONUS)Facilitate ongoing assessments and reporting of overall conformance to and compliance with Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)Develop dashboards, reports, presentations and actionable recommendations and escalations related to transport service performance and qualityIdentify and resolve transport anomalies through coordination with appropriate organizations, while implementing robust encryption protocols and proactively monitoring for vulnerabilities to protect dataConduct network diagnostics, performance optimization, and incident resolution, and routinely monitor circuit bandwidth capacity to recommend increases as needed. Basic Qualifications (required) Requires current TOP SECRET Security ClearanceRequires BS degree and 2+ years of IT experience or Masters with 0 years of IT experience, especially with operational metrics correlation, reporting, and dashboarding in a Microsoft SaaS environmentExperience working in an operational capacity in an IT environment; familiar with data integration and normalization conceptsComprehensive understanding of SLAs/SLRs and service performance quality tools, processes, and proceduresProficiency in M365 and Microsoft Office applications including Word, Visio, Project, and PowerPointProficient to Master level Microsoft Excel and Access skillsKnowledge of ITSM/ITIL frameworks, performance measurement methods/metrics such as FOM, CSF, and KPIKnowledge of pertinent Government laws, IT regulations, and policies, including DoD requirements definition (KPPs, KSAs, SLAs, SLRs) and DoD/DON acquisition management principles and procedures Required Skills Relationship management and conflict resolution skillsAbility to gather metrics and report on relevant findingsAbility to use professional knowledge to collaborate with multiple competenciesTechnical understanding with ability to translate reports into mission capabilitiesPractical application of statistical, numerical, and analytical principles and processesExcellent written and verbal communication skills Preferred Skills IAT-IIExam AZ-305: Designing Microsoft Azure Infrastructure Solutions If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting October 14, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range Pay Range $69,550.00 - $125,725.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com. Pay And Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.