Cloud Service Support Admin/Analyst

About the role

At Leidos, we deliver innovative solutions guided by our commitment to deliver mission success for our customers. Our Mission, Vision, and Values guide the way we do business serving government and commercial customers with smarter, more efficient digital and mission innovations. The Leidos Digital Sector is seeking a highly skilled and experienced Cloud Service Support Admin/Analyst to join our team. This role will assist in the day-to-day operation and monitoring of cloud tenants (Microsoft Azure Entra ID or equivalent Active Directory) and M365/SaaS platforms (Exchange Online, SharePoint, OneDrive, Teams, Intune, Virtual Desktop) under the direction of senior engineers.

Responsibilities

• Perform routine monitoring and alerting using native tools
• Administer user accounts and access privileges according to least‑privilege principles
• Assist with synchronization, licensing, and access issue remediation within the tenant environment
• Support basic tenant health checks
• Produce operational dashboards and reports on availability, licensing, and SLA performance
• Assist with documentation for compliance, COOP/DR testing, and governance activities as directed
• Manage/monitor Azure infrastructure, including identity and governance, storage, compute resources, virtual networking, backup operations, data protection labeling, and virtual machine deployment for a large user base
• Perform administrative tasks and manage tenant‑wide configuration settings for Microsoft 365 SaaS offerings, including on‑premise and cloud systems, network, server, and endpoints
• Monitor the M365 Admin Center and related operational/security tools for incidents, outages, feature releases, and alerts, analyzing performance and trends to support service operations
• Provide support for Teams Live Events (e.g., conferencing/telephony support)
• Oversee the hierarchical management of SharePoint sites
• Participate in various ITSM roles and activities (as required) including but not limited to change management, incident management, and problem management
• Provide technical support to the Tier 2 service desk
• Manage Windows image to include group policy and end‑user software

Requirements

Must have a current TOP SECRET Security Clearance

Requires certifications in Azure Fundamentals and Microsoft 365 Fundamentals

Requires BS or Masters degree and 3+ years of experience as an Azure Cloud Administrator in an enterprise level cloud computing environment

Skills

• Microsoft 365 Fundamentals Certification
• Experience with Microsoft Office Suite, PowerShell, Azure Firewall, Microsoft SharePoint, Microsoft Cloud Security, and Data Governance Tools
• Basic experience with Power Platform
• Working knowledge of Purview and the Information Technology Infrastructure Library (ITIL) Framework
• Comprehensive understanding of cloud computing and networking
• Superior organizational skills and capable of managing multiple projects
• Great communication skills (oral and written)
• Strong attention to detail

Preferred Skills

• Information Assurance Technical (IAT) Level II certification

Pay

Pay Range $59,150.00 - $106,925.00

Benefits

• Competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement