Cloud Service Support Admin/Analyst

About the role

At Leidos, we deliver innovative solutions guided by our commitment to deliver mission success for our customers. Our Mission, Vision, and Values guide the way we do business serving government and commercial customers with smarter, more efficient digital and mission innovations. The Leidos Digital Sector is seeking a highly skilled and experienced Cloud Service Support Admin/Analyst to join our team. This role will assist in the day-to-day operation and monitoring of cloud tenants (Microsoft Azure Entra ID or equivalent Active Directory) and M365/SaaS platforms (Exchange Online, SharePoint, OneDrive, Teams, Intune, Virtual Desktop) under the direction of senior engineers.

Responsibilities

• Perform routine monitoring and alerting using native tools
• Administer user accounts and access privileges according to least‑privilege principles
• Assist with synchronization, licensing, and access issue remediation within the tenant environment
• Support basic tenant health checks
• Produce operational dashboards and reports on availability, licensing, and SLA performance
• Assist with documentation for compliance, COOP/DR testing, and governance activities as directed
• Manage/monitor Azure infrastructure, including identity and governance, storage, compute resources, virtual networking, backup operations, data protection labeling, and virtual machine deployment for a large user base
• Perform administrative tasks and manage tenant‑wide configuration settings for Microsoft 365 SaaS offerings, including on‑premise and cloud systems, network, server, and endpoints
• Monitor the M365 Admin Center and related operational/security tools for incidents, outages, feature releases, and alerts, analyzing performance