Cloud Service Support Admin/Analyst

About the role

At Leidos, we deliver innovative solutions guided by our commitment to deliver mission success for our customers. Our Mission, Vision, and Values guide the way we do business serving government and commercial customers with smarter, more efficient digital and mission innovations. The Leidos Digital Sector is seeking a highly skilled and experienced Cloud Service Support Admin/Analyst to join our team. This role will assist in the day-to-day operation and monitoring of cloud tenants (Microsoft Azure Entra ID or equivalent Active Directory) and M365/SaaS platforms (Exchange Online, SharePoint, OneDrive, Teams, Intune, Virtual Desktop) under the direction of senior engineers.

Responsibilities

• Manage/monitor Azure infrastructure, including identity and governance, storage, compute resources, virtual networking, backup operations, data protection labeling, and virtual machine deployment for a large user base
• Perform administrative tasks and manage tenant-wide configuration settings for Microsoft 365 SaaS offerings, including on-premise and cloud systems, network, server, and endpoints
• Monitor the M365 Admin Center and related operational/security tools for incidents, outages, feature releases, and alerts, analyzing performance and trends to support service operations
• Provide support for Teams Live Events (e.g., conferencing/telephony support)
• Oversee the hierarchal management of SharePoint sites
• Participate in various ITSM roles and activities (as required) including but not limited to change management, incident management, and problem management
• Provide technical support to the Tier 2 service desk
• Manage Windows image to include group policy and end user software

Basic Qualifications

• Must have a current TOP SECRET Security Clearance
• Requires certifications in Azure Fundamentals and Microsoft 365 Fundamentals