Cloud Release Quality Manager

About the role

The Cloud Release Quality Manager is responsible for leading and coordinating software releases across our cloud platforms. This role involves managing release timelines, coordinating cross-functional teams, driving release readiness, and ensuring successful delivery of new features, hotfixes, and enhancements. The ideal candidate will also champion the use of AI agents and automation to modernize release operations.

Responsibilities

• Develop and manage end-to-end release timelines, ensuring milestones are clearly defined and achievable.
• Cross-functionally align release scope and quality goals with product, engineering, QA, support, and operations teams.
• Facilitate go/no-go meetings, ensuring all release stakeholders are aligned on readiness and risk.
• Provide clear and timely status updates to stakeholders, including executives, through dashboards, reports, and briefings.
• Design, develop, and deploy AI agents to automate release activities, improving operational efficiency and release speed.
• Automate Release Readiness efforts end-to-end, establishing best practices and standardizing release processes and tooling across the organization.
• Prioritize manual, repetitive release workflows for AI-driven or scripted automation.
• Partner with engineering and platform teams to integrate AI agents into existing CI/CD and release tooling.
• Confirm completion of necessary documentation, training materials, and internal handoffs ahead of release.
• Create and manage deployment tickets for production releases and hotfixes, coordinating necessary approvals and processes.
• Ensure all release activities adhere to established compliance and security requirements, and support ongoing compliance audits.
• Lead customer defect triage meetings, working with support and engineering teams to prioritize and track issue resolution.
• Maintain post-release metrics and feedback to identify areas for improvement in release processes and product quality.
• Work closely with customer success and support to understand customer sentiment and review customer surveys for quality indicators.
• Ensure artifacts for compliance (SOC, ISO, etc.) are correct and support audits as required.

Qualifications

• 1 to 3 years of release management experience, preferably in cloud-based software development environments.
• Hands-on ability to build and deploy AI agents (e.g., using LLM APIs, low-code agent platforms, or scripting/automation frameworks) to automate release activities and improve operational efficiency and speed.
• Demonstrated experience managing complex release processes in SaaS, PaaS, or cloud-native environments.
• Strong understanding of Agile methodologies, DevOps practices, and CI/CD pipelines.
• Excellent organizational, communication, and cross-functional collaboration skills.
• Proven ability to manage multiple releases and deadlines simultaneously.

Preferred Qualifications and Skills

• Familiarity with tools such as Jira, Confluence, or similar ticketing and documentation platforms.
• Experience in CI/CD — Argo, Jenkins, Playwright automation framework.
• Knowledge of regulatory frameworks such as SOC 2, or ISO 27001.
• Prior experience standing up automation or AI-agent initiatives within a release, QA, or DevOps organization.