Installation Quality Manager

About the role

We are King Quality Roofing & Siding, serving the Long Island and Westchester markets with premium exterior home solutions. With elite GAF credentials and decades of dedicated service, we deliver roofing, siding, and window installations backed by industry-leading warranties and consistent quality. We offer a team-oriented environment with opportunities for career growth, and as we continue to expand, we seek reliable, safety-focused team members to support our operations!

Position Summary

This role plays a critical part in ensuring every project meets King Quality’s standards for craftsmanship, jobsite safety, cleanliness, and customer satisfaction.

What You'd Do

• Conduct jobsite visits throughout the installation process to inspect workmanship, quality, and compliance
• Ensure crews follow King Quality standards, manufacturer specifications, and job scope details
• Maintain jobsite safety, cleanliness, and professionalism
• Provide clear guidance and feedback to crews when adjustments or corrections are needed
• Document project progress, inspections, and quality checks through photos, videos, and CRM checklists
• Communicate updates, concerns, and field observations to the Production Administration team
• Verify materials delivered to jobsites and perform check-ins, audits, and returns
• Process change orders and additional scope items as needed
• Serve as the primary field contact for homeowners, providing updates and exceptional customer service
• Conduct final walkthroughs to confirm quality standards and customer satisfaction
• Ensure jobsites are clean, safe, and fully restored prior to project completion
• Collect final payments and request customer reviews
• Perform warranty assessments, pre-installation walkthroughs, and minor repairs as needed

Keys to Success

• A valid driver’s license and clean driving record are required.
• 1–3 years’ experience managing or inspecting residential exterior home improvement projects; roofing, siding, and window experience preferred
• Exceptional attention to detail and quality standards
• Strong customer service and organizational skills
• Bilingual in Spanish & English a plus
• Comfortable using ladders and accessing roofs and attics safely
• Comfortable using technology and CRM tools
• Ability to manage multiple projects at different stages
• Strong troubleshooting skills with the ability to identify and resolve issues
• Ability to travel throughout the full service area
• Ability to adapt to changing schedules and priorities
• Strong communication and collaboration skills
• Ability to manage projects from start to completion
• Commitment to delivering an exceptional homeowner experience that creates raving fans

Location

Location: Bohemia, NY - home base (this role requires travel through out our service area)

Compensation

Compensation for this role may be provided as hourly pay, salary, commission, piece-rate, bonuses, incentives, or a combination of these methods, depending on the position. The “Target Salary Compensation” listed reflects our good-faith estimate of what we reasonably expect to pay for this role, based on factors such as experience, skills, candidate geographic location, state the job is located in, historical trends, and business needs. Actual earnings may vary.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Company sponsored Life and AD&D coverage
• Paid time off for hourly & salaried employees

Why Join Us?

At King Quality Roofing, we take pride in our people, our work, and our commitment to integrity. If you're looking for a company where you can grow professionally while making a real impact, we’d love to hear from you!