Cloud Operations Manager (M2) – NA Sovereign Operations (NASOVOPS)

Responsibilities

• Lead and develop a small team responsible for 24x7 support, maintenance, troubleshooting, and continuous improvement of production cloud services.
• Oversee operational planning, incident response, documentation, and ensure high service availability within your feature area.
• Own the delivery and performance of a specific cloud service component, meeting corporate and compliance standards.
• Implement and advocate for operational changes, aligning your team with evolving business needs.
• Optimize team resources and manage budgets for efficient, cost-effective operations.
• Set clear, measurable goals for team members, monitor progress, and provide feedback.
• Collaborate with internal teams and senior managers to resolve issues and communicate status.

Qualifications & Skills

• U.S. Citizenship and an active TS/SCI or TS/SCI w/FSP Security Clearance.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field (or equivalent relevant experience).
• Typically 0–2 years of people management or technical lead experience, and 4+ years of technical operations or software engineering in a cloud or large-scale production environment.
• Strong foundation in Linux administration, scripting, cloud deployment, and troubleshooting distributed systems.
• Experience with change management, incident handling, and supporting high-availability cloud environments.
• Knowledge of network architecture, server administration, and cloud compliance standards (FedRAMP, DISA).
• Excellent communication, analytical, and interpersonal skills.