Manager, Cloud Operations

About the role

We need an ambitious, curious leader to become a Manager, Cloud Operations on the newly formed AAA Business Operations Team to help drive the biggest change in the company’s history.

Responsibilities

• Lead and manage daily cloud operations to ensure high availability, performance, reliability, and scalability of cloud infrastructure and services.
• Direct incident response, root cause analysis, and problem resolution efforts to minimize service disruption and drive continuous improvement.
• Establish, document, and enforce cloud operational policies, procedures, and best practices aligned with organizational and regulatory requirements.
• Partner with security, risk, and compliance teams to ensure cloud environments meet security standards, CSS Audits, regulatory obligations, and internal control requirement.
• Monitor cloud usage, optimize resource utilization, and manage budgets to ensure cost-effective and efficient cloud operations.
• Drive automation, monitoring, and tooling improvements to enhance operational efficiency, observability, and system resilience.
• Collaborate with operations, engineering, application development, and business teams to support cloud initiatives, changes, and production deployments while mentoring and developing cloud operations staff.

Qualifications

• Required:
  • Bachelor’s degree in information technology, Computer Science, Engineering, or a related field; Master’s degree preferred.
  • 6+ years of progressive IT infrastructure or cloud operations experience, with at least 3 years in a leadership or management role.
  • Proven track record leading incident response, on-call operations, and operational maturity initiatives in a 24/7 environment.
  • Hands-on experience with cloud cost management, monitoring, automation, and infrastructure-as-code tools.
• PREFERRED:
  • On-Premises Infrastructure experience a plus.
  • Relevant cloud certifications preferred (AWS Certified Solutions Architect, Azure Administrator/Architect).
  • IT service management or security certifications a plus (ITIL, CISSP, CISM, CCSP).