Cloud Operation Engineer

About Softwriters

SoftWriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately. As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care.

About the Role

We're seeking a Cloud Operations Engineer to join our growing team and help shape the future of healthcare technology. The Cloud Operations Engineer role designs and implements cloud infrastructure supporting CI/CD on Azure and AWS. The Cloud Operations Engineer brings a strong understanding of software architecture and development workflows, along with skills in prioritization, problem solving, and cross-functional collaboration. This role partners with engineers, architects, QA, and leadership to deliver and support scalable production systems.

Location: Hybrid - Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)

Reports to: Director, Technology Operations

What You'll Do

• Implement, maintain, and evolve public cloud (AWS/Azure) hosted software products and services
• Set up, plan, and configure cloud solution environments
• Deploy, manage, and operate scalable, highly available, secure, and fault-tolerant systems
• Migrate existing on-premises applications to public cloud infrastructure
• Identify and implement appropriate use of cloud deployment and operational best practices
• Estimate cloud usage costs and implement operational cost control mechanisms
• Write automation code/unit tests/documentation and perform code reviews
• Configure, manage, and monitor application access, security, and performance
• Participate in an on-call rotation; respond to, troubleshoot, and remediate production incidents to meet availability and reliability targets
• Integrate cloud hosted applications with external customer and 3rd-party systems
• Perform extensive research and analysis to make optimal architecture and design decisions
• Provide expert guidance on cloud application security
• Create proof-of-concept prototypes

Required Qualifications

• Bachelor's or Master's degree in Computer Science or related technical field
• 3+ years of experience deploying and supporting applications in cloud or on-prem environments
• 3+ years of experience with CI/CD tools (e.g., GitHub Actions, Azure DevOps, Jenkins)
• 3+ years of experience in setting up and/or maintaining automated build/deployment system
• Hands-on experience with cloud monitoring and alerting tools (e.g., Datadog, Prometheus/Grafana, Azure Monitor, CloudWatch)
• Strong programming/scripting experience (e.g., C#, .NET, Python, Bash)
• Hands-on experience with SQL, web technologies, and distributed systems
• Experience supporting production systems on-call, including incident response and root-cause analysis
• Proficiency with Git and version-control workflows (branching, pull requests, code review)
• Proficiency in containerization technologies (Docker/Kubernetes) and API services
• Expertise in infrastructure automation (IaC) and version control systems (Git, branching, PR workflows)
• Demonstrated ability supporting production systems, including incident response and troubleshooting

Preferred Qualifications

• Advanced level certification in Microsoft Azure (Solutions Architect Expert/DevOps Engineer Expert) or similar skillset certification
• Integration of cloud services with on-premises technologies from Microsoft, IBM, HP, etc.
• Experience with IT compliance and risk management requirements (security, privacy, SOX, HIPAA)
• Experience utilizing Jenkins to manage build jobs for front-end code/templates; understanding of plugins within a Jenkins environment
• Hands-on working experience with the cloud network and security services
• Working knowledge of multiple operating systems (Windows/Linux/macOS/mobile platforms)
• Automation experience with infrastructure and configuration management tools such as Terraform, Ansible, Chef, Puppet, Salt, Argo, etc.
• Mobile build and test automation experience a plus (iOS, Android)

Benefits

• 100% paid parental leave
• 401(k) with company match
• Comprehensive health, dental, and vision insurance

Pay & Schedule

• Competitive salary
• Hybrid work policy with flexible hours
• Remote-Work Bank for additional flexibility
• Paid parking provided
• PTO day on your birthday
• Floating holidays

Our Values in Action

• Innovators, Thought Leaders, Teachers: We invest in your growth and encourage knowledge sharing
• Accountability and Ownership: Take initiative, own outcomes, celebrate wins
• Customer-Centric: Direct connection to the pharmacies and patients we serve
• Unyielding Integrity: Ethical decision-making in everything we do
• One Team, Family Spirit: Collaborative environment where everyone's success matters

Join a team where your technical skills have meaningful impact. We're looking for someone who's excited about healthcare technology and ready to grow with a dynamic, mission-driven company.