Cloud Engineering Support Manager

What’s the Opportunity

This is a high-impact, hands-on engineering management role where support engineering, automation, and developer enablement meet. You’ll lead a team focused on solving technical challenges, reducing engineering distractions, and improving operational workflows.

Responsibilities

• Team leadership and collaboration: Recruit, guide, coach, and mentor developers, making sure issues and projects are delivered on time, within scope, and to the company’s quality standards.
• Stakeholder management: Collaborate closely with engineering leadership to understand and document issues and priorities, aligning development and support work with engineering and business objectives, including managing expectations.
• Team oversight: Fluent in Jira for issue tracking, workflow management, and reporting. Keep the team aligned and using Jira to its fullest potential.
• Project and issue management: Oversee task boards, backlog management, and workload planning. Monitor progress and clear any impediments or bottlenecks to keep support on track.
• Continuous improvement: Advocate for and put in place best practices, efficiency improvements, and new technology.
• Cross-functional communication: Work seamlessly across the organization to drive strong inter-team collaboration and efficiency.
• Goal setting and accountability: Set direct-report goals tied to company OKRs, drive accountability, and make sure team KPIs and commitments are met, with a focus on high employee satisfaction (Employee NPS).

Qualifications

• Atlassian Jira experience, including workflow management, automation, and reporting.
• Strong organizational skills, results-oriented with a bias for action.
• Embraces a culture of accountability.
• A strong collaborator who builds trust and contributes to the success of the team.
• Enjoys a challenge, has a desire to learn, is passionate about the work, and is committed to excellence and continuous improvement.
• Works autonomously with minimal supervision.
• Bridges a professional presence, strong communication skills, and professional conduct.
• Shows the desire and the know-how to understand and solve customer needs.
• Able to multi-task, prioritize, and manage time effectively.
• Acts ethically and fairly and takes responsibility for accomplishing work goals.

Preferred Qualifications

• 2+ years of lead or management experience
• 4+ years of experience building React web applications.
• 4+ years of experience working with databases (MySQL, SQL Server).
• 4+ years of experience coding in JavaScript, HTML, and CSS.
• Serverless experience with AWS (API Gateway, Lambda).
• Experience with browser compatibility and mobile-friendly standards.
• Familiarity with issue tracking and source control such as Jira and Bitbucket.
• Optimization experience.
• Experience with Python, UX, and AWS tools is a nice bonus.

Pay & Benefits

The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.

AssetWatch Salary Range (US)

$165,000 - $185,000 USD

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Opportunity to make a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO

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