Cloud Support Engineer

About the role

The role of Cloud Support Engineer is based in Pittsburgh, PA or Lake Mary, FL. This role operates and optimizes cloud infrastructure in accordance with FedRAMP High controls, supports privacy impact activities, manages identity, access, and authorization mechanisms, monitors Azure logs and alerts, and coordinates with third-party service providers.

Responsibilities

• Operate and optimize cloud infrastructure in accordance with FedRAMP High controls, including monitoring, incident response, configuration management, backups, and patching to maintain continuous compliance.
• Support privacy impact activities and ensure data flows adhere to BNY’s data handling and protection standards within approved Azure boundaries.
• Manage identity, access, and authorization mechanisms such as Microsoft Entra ID (Azure AD), Active Directory, MFA, role-based access control, and Just-in-Time access to enforce least privilege and maintain access hygiene.
• Maintain clear, concise documentation and cross-team coordination for acceptable use restrictions for mobile code and communications technologies.
• Coordinate oversight of third-party service providers interacting with BNY data or services, ensuring compliance with policies and supporting independent reviews.
• Define and enforce acceptable use restrictions for mobile code and communications technologies, and maintain clear, concise documentation and cross-team coordination.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Professional certifications in relevant technologies or infrastructure management are preferred.
• Typically 6-10 years of experience.
• Proven experience managing and securing FedRAMP High compliant environments, with strong hands-on skills in Azure identity, access, logging, incident handling, and configuration management.
• Expertise in Microsoft Entra ID/Azure AD, Active Directory, MFA (security keys/smartcards), Just-in-Time access, RBAC, and AAA concepts.
• Experience with Azure security alerts, audit log review, log analytics, alert triage, and incident response practices.
• Strong technical writing and coordination skills to produce clear oversight documentation, runbooks, and reports.
• Ability to build and maintain data and asset inventories, implement and track baseline configurations, and protect configuration plans.
• Experience collaborating with security, engineering, compliance, and vendor teams to drive outcomes in production environments.

Preferred qualifications

• Hands-on experience operating Azure in enterprise or regulated environments.
• Familiarity with security control frameworks and continuous monitoring.
• Experience with Microsoft Defender for Cloud or similar tools.
• Knowledge of least-privilege design patterns and privileged access management.