Cloud Engineer - Citrix - Hybrid

Key Responsibilities

• Design, configure, and maintain Citrix Virtual Apps and Desktops (on-premises/Azure and/or Citrix Cloud) to meet business requirements.
• Monitor system performance, troubleshoot issues, and apply corrective actions to maintain high availability and optimal user experience.
• Manage user profiles and policies using Citrix Profile Management, FSLogix, or equivalent tools.
• Perform upgrades, patches, and migrations of Citrix infrastructure components.
• Collaborate with IT security teams to ensure compliance with security policies, standards, and best practices.
• Automate administrative tasks using scripting languages such as PowerShell.
• Provide technical documentation, diagrams, and standard operating procedures for Citrix environments.
• Work closely with application owners, infrastructure teams, and vendors to resolve issues and implement improvements.
• Participate in disaster recovery planning and testing for Citrix services.

Exceptional Skills And Qualifications

• Collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.
• High School Diploma or GED required. Bachelor’s Degree preferred.
• In lieu of the above education requirements, a combination of education and relevant experience will be considered.
• Three (3) years of experience supporting enterprise cloud environments with foundational knowledge of Azure IaaS and PaaS technologies is required.
• Experience with Microsoft Active Directory is strongly preferred.
• Proven experience in designing, deploying, and supporting Citrix environments (Citrix Virtual Apps and Desktops, Citrix Cloud, Citrix ADC/NetScaler).
• Experience with virtualization platforms such as VMware vSphere or XEN.
• Familiarity with cloud platforms (Microsoft Azure, AWS) and hybrid deployments.
• Proficiency in scripting and automation (PowerShell preferred).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and documentation skills.
• Citrix Certified Associate (CCA-V) or higher certification preferred.
• Experience with monitoring tools such as Citrix Director, Citrix Analytics, or third-party solutions preferred.
• Knowledge of networking fundamentals, including TCP/IP, DNS, and VPN technologies.
• Knowledge of Epic or certification is highly desired.
• Experience in large-scale enterprise environments with high availability requirements.
• May require occasional after-hours or weekend work for maintenance, upgrades, or incident resolution.

Work Arrangement

This position follows a hybrid work arrangement and requires an onsite presence once a week and as needed. Participation in an on-call rotation is required. Occasional visits may be required to Community Health Network data center locations.