Closing Coordinator

About The Team

Zillow Group company, founded in 2016, delivers fast, frictionless, and secure real estate closings, representing over $20 billion of transactions nationwide. The team comprises diverse professionals from respected title and real estate industry veterans to innovative product managers, engineers, and data scientists, united by a passion for improving the closing experience. Zillow Group believes the future of real estate will be driven by automation, efficiency, and digital experiences. Our mission is to provide the necessary products and services to achieve this vision.

About The Role

Zillow Group is seeking a Closing Coordinator to join the Customer Experience & Closing Team. Key responsibilities include:

• Providing exceptional customer service via phone, email, and SMS text messages.
• Managing the closing pipeline, collaborating with closers and other operational stakeholders to ensure timely and smooth closings.
• Reviewing and uploading purchase contract information to files.
• Partnering with third-party vendors for timely document delivery and processing.
• Collecting and delivering necessary information to buyers, sellers, agents, and lenders.
• Preparing closing fees, calculating recording fees and title charges, processing invoices, and disbursing payments.
• Preparing closing documents according to client preferences and local regulations.
• Collaborating with adjacent operations teams, including exam, curative, funding, and post-closing, to ensure seamless workflows.
• Providing feedback to Spruce product, engineering, and data science teams for workflow and feature enhancements.

This role is remote, allowing employees to work from any location in the 50 United States, subject to certain exceptions. Compensation includes a competitive base salary and eligibility for equity awards based on experience, performance, and location. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment.

Who You Are

The ideal candidate should have extensive customer service experience within or adjacent to real estate transactions, particularly in title and escrow roles. They must possess a strong customer service mindset, prioritize tasks efficiently, and demonstrate proficiency with various technologies, especially workflow tools for managing phone and email communications. Key attributes include:

• Extensive customer service experience, preferably in real estate transactions.
• Experience with title and escrow processes at a national scale.
• A customer-centric approach, placing the needs of buyers, sellers, agents, and lenders above all else.
• Proficiency in using various technologies, particularly workflow tools for managing customer interactions.
• Strong organizational and multitasking skills, adept at handling multiple deadlines simultaneously.
• Effective communication skills, both internally and externally.
• An eye for detail, capable of accurately and thoroughly reviewing and preparing financial and settlement documentation.
• Adept at understanding and adhering to local and state regulations and nuances.
• A proactive and solution-oriented attitude towards problem-solving.
• A willingness to collaborate with technical teams for product enhancements and feature development.
• An enthusiasm for growing within the role and developing skills for senior positions.

Get to Know Us

At Zillow, we're transforming the real estate market and careers by making home a reality for more people. As the leading real estate platform, we help customers navigate buying, selling, financing, and renting with greater ease and confidence. Our diverse team works collaboratively across tech, sales, operations, and design to drive innovation and support our customers. Zillow Group is dedicated to creating an inclusive and innovative culture where employees can grow and contribute to the company's success.

Criminal History Consideration

For Los Angeles County applicants, job duties include working safely and cooperatively with colleagues, adhering to high standards of excellence, communicating effectively and respectfully, and following all applicable laws and company policies. Zillow Group considers qualified applicants with arrest and conviction records for employment, adhering to the Los Angeles County Fair Chance Ordinance.