Close Support Technician II

About the role

VTG is seeking a Close Support Technician II who is responsible for providing in‑depth support and problem resolution for Information Technology products, access administration, and/or applications.

Responsibilities

• Interact with users to troubleshoot and resolve hardware, software, and performance problems for customers using LANs, PCs, and printers.
• Analyze and route customer requirements to the appropriate technical business unit.
• Serve on teams installing software upgrades as needed.

Requirements

• Bachelor’s degree in Computer Science or a related technical field (equivalent military training may be considered).
• At least 3 years of relevant experience in cybersecurity, network exploitation, or related fields.
• Demonstrated ability to identify and resolve technical problems with strong troubleshooting skills.
• Thorough knowledge of standard desktop hardware and software.
• Demonstrated knowledge of server administration, maintenance, and user account management.
• Active TS/SCI clearance with polygraph.