CLM Tool Administrator

About the role

Contract to hire CLM Tool Administrator. You will work remote reporting to the Program Manager.

Responsibilities

• User & Security Administration: Provision, modify, and deactivate user accounts; maintain user groups, security groups, roles, and permissions; manage organizational structures and access controls; support user training.
• System Configuration & Maintenance: Configure and maintain contract types, templates, clauses, metadata, and attributes; support workflow configuration and approval-routing rules; maintain notifications, business rules, and master data; perform system testing for configuration changes.
• Governance & Compliance: Ensure templates and clause libraries remain aligned with approved legal and business policies; follow change-control processes for system modifications; coordinate approvals for changes requiring Legal, Compliance, or business authorization; support audit and compliance requirements.
• Business Support: Be a primary contact for CLM users; troubleshoot user issues and workflow questions; coordinate and track vendor support tickets; provide reporting, extracts, and data analysis for team members.
• Reporting: Maintain dashboards and operational reports; monitor adoption, usage, and contract-process metrics; support management reporting on cycle times, compliance, and contract status.
• Release & Enhancement Management: Participate in requirements gathering and solution design; support testing activities (SIT/UAT); evaluate enhancement requests and system improvements; coordinate with implementation partners and software vendors.

Qualifications

• Bachelor's degree in Business, Supply Chain, Information Systems, Legal Operations, or related field.
• 3+ years of CLM, ERP, procurement systems, or contract administration experience.
• CLM platform administration certification (e.g., Icertis Academy certification).
• Experience supporting integrations between CLM and ERP systems such as SAP.

Skills

• Experience with CLM platforms (Icertis, Ironclad, Agiloft, SAP Ariba Contracts, Sirion).
• Understanding of contract management, procurement, and legal processes.
• Workflow and business-rule configuration experience.
• Experience managing