Tools Support Administrator

About the role

The Tools Support Administrator performs senior-level computer systems analysis and support within the TIERS Operations Tools Support team. This role administers and maintains enterprise tools, including SMA OpCon, IBM Cognos, Precisely Spectrum, Application Lifecycle Management (ALM), and Informatica Identity Resolution (IIR).

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Provides system administration for Informatica IIR, SMA OpCon, IBM Cognos, and Precisely Spectrum; performs client installs, server maintenance, and Microsoft SQL Server backend support; applies software patches and upgrades; configures user accounts, standard environments, and manages licensing.
• Provides specialized expertise in administering Informatica IIR for identity matching; coordinates with Informatica to resolve issues; maintains system accuracy by rebuilding indexes with each database refresh.
• Serves as SME for ALM and Informatica IIR administers job scheduling, resolves issues in coordination with support, and manages configuration, users, environments, and licensing.
• Administers ALM and Informatica IIR software; works with support teams; assists development teams and deploys various changes during TIERS releases.
• Supports releases and deployments across more than 24 environments using Agile methodology; participates in user story creation, scrum meetings, and sprint activities.

Requirements

Graduation from an accredited four-year college or university with a Bachelor of Administration (BA) or Bachelor of Science (BS) in Computer Science, Information Systems, Business, or a related field is required. Work experience may be substituted for education on a year-for-year basis. At least eight (6) years IT experience in maintaining computer programs and applications. Experience with Agile methodology and ITIL.

Qualifications

Proficiency administering ALM, Precisely Spectrum, Informatica IIR, and SMA OpCon, including installations, upgrades, configuration, and system maintenance. Strong troubleshooting and diagnostic skills for resolving complex issues across a suite of tools and related infrastructure components. Knowledge of Microsoft SQL Server, including performing backend tasks such as index rebuilds and general database support. Experience administering applications on Linux and Windows servers, including log analysis, service management, and system monitoring. Ability to identify and implement automation and process improvements to enhance operational efficiency and system reliability. Skill in managing vendor relationships, opening support tickets, and coordinating issue resolution. Ability to analyze technical requirements, evaluate system behaviors, and propose effective solutions. Skill in interpreting data and supporting business intelligence needs through Cognos or other reporting tools. Ability to assess operational risks and recommend appropriate mitigation strategies. Ability to produce clear technical documentation and communicate complex issues to both technical and non-technical audiences. Effective collaboration with developers, testers, product owners, managers, and vendors. Ability to provide timely updates, convey technical impacts, and translate business needs into actionable tasks. Independent decision-making and task prioritization with minimal supervision. Adaptability in responding to changing project priorities, release schedules, and operational demands. Strong sense of accountability and initiative, with a commitment to driving issues to resolution. Familiarity with Agile methodology, including working within sprints, participating in scrum ceremonies, and supporting iterative releases. Skilled with Remedy and/or Service Now.

Skills

ITIL Foundation Certification preferred. Windows and Linux server certifications are preferred AWS cloud certification is preferred.

Benefits

Comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Pay

$5,797.66 - $9,508.25

Schedule

Hybrid schedule: 3 days telework and 2 days in-office per week.