Senior Tools Support Administrator

General Description

Performs advanced and senior‑level computer systems analysis work as a Senior Tools Support Administrator on the TIERS Operations Tools Support team, reporting to TIERS Operations management. The role coordinates planning, analysis, implementation, and continuous improvement of user requirements, procedures, and technical solutions to automate processing, improve system reliability, and enhance operational efficiency. Provides senior‑level technical leadership, subject‑matter expertise, and independent judgment with minimal supervision.

Responsibilities

• Provide technical expertise in ITIL governance and support the development and implementation of ITIL processes for TIERS Operations, including Change, Incident, Configuration, Capacity, and Availability Management.
• Offer technical guidance, documentation, and knowledge transfer to Tools Support staff; serve as a senior escalation resource for complex issues and production incidents.
• Collaborate with Tools Support staff, project managers, vendors, and external stakeholders to identify priorities, technical requirements, risks, issues, dependencies, and mitigation strategies.
• Evaluate new tools and technologies, recommend adoption, and coordinate technical implementation of upgrades, patches, and enhancements.
• Coordinate tool upgrades, system changes, and server reconfiguration activities; provide backup support and technical expertise for application tools.
• Perform complex product and technical management for TIERS Tool Support applications, communicating status, risks, issues, dependencies, and recommendations to stakeholders.
• Develop and maintain product roadmaps, support incident and problem management, and identify automation opportunities to reduce downtime and improve efficiency.
• Analyze complex technical problems, develop solutions, facilitate cross‑program workgroups, and produce clear technical documentation, standards, and recommendations.
• Execute re‑architecting and modernization activities for Linux and Windows systems; develop specifications for new systems and coordinate hardware and infrastructure implementations.
• Support TIERS releases, deployments, and monthly maintenance across more than 24 environments using Agile methodology, including user story creation, scrum meetings, sprint activities, testing, and implementation.
• Administer SYNCSORT, Informatica Power Suite, and Spectrum Global Addressing systems; serve as liaison with vendors and manage licensing across environments.
• Participate in Change Control Board reviews, evaluating technical risk, validating approvals, and ensuring compliance with change control standards.
• Provide 24 × 7 technical support, diagnosing and resolving application and infrastructure outages to minimize service disruption.
• Act as subject‑matter expert for TIERS tools, performing installation, user administration, configuration, infrastructure development, maintenance, and release management for tools that support testing, reporting, scheduling, monitoring, and other operational functions.

Knowledge, Skills, and Abilities

Required knowledge includes the limitations and capabilities of computer systems, design techniques for non‑automated systems, information technology equipment, programming languages, hardware and software, operating systems, and automated mapping. Demonstrated skill in coordinating and solving problems, developing or revising program code, scheduling, testing, installing, and troubleshooting computer systems. Ability to analyze complex systems and procedures, write and revise standards and technical documentation, manage multiple priorities and projects, communicate effectively with technical and non‑technical stakeholders, provide technical leadership and mentoring, exercise sound independent judgment, and coordinate work across teams and organizational boundaries.

Registrations, Licensure, or Certifications

• ITIL Foundation Certification – preferred
• Windows and Linux server certifications – preferred
• AWS cloud certification – preferred

Initial Screening Criteria

• Bachelor’s degree (BA or BS) in Computer Science, Information Systems, Business, or a related field from an accredited four‑year college or university (or equivalent experience on a year‑for‑year basis).
• At least eight (8) years of IT experience maintaining computer programs and applications.
• Experience with Agile methodology and ITIL processes.

Benefits

• 100 % paid employee health insurance for full‑time eligible employees.
• Defined benefit pension plan.
• Generous time‑off benefits.
• Numerous opportunities for career advancement.
• Additional comprehensive benefits detailed on the “Benefits of Working at HHS” webpage.

Pay

Salary range: $5,797.66 – $9,508.25 per month (Pay Frequency: Monthly). Salary Group: TEXAS‑B‑25. Position is Exempt.

Schedule

Day shift with a hybrid work arrangement: 3 days teleworking and 2 days in‑office per week (subject to change).