Clinical Trial Recruitment Representative

Location: Salt Lake City, UT (100% on-site). Job Type: PRN/As Needed.

About the role

Ensure consistent and accurate processing of volunteer/subject registration in the volunteer database and all necessary actions prior to entry to the screening process. Recruits potential volunteers for clinical trials by taking inbound calls/queries, conducting phone screens, and scheduling screening appointments.

Responsibilities

• Answering calls with potential study volunteers to determine initial study eligibility requirements
• Explaining study protocols to volunteers for each study during phone screening
• Maintaining accuracy of recruiting database and performs database queries
• Responsible for accurate processing of volunteer registration in the volunteer database and collecting all necessary documents needed prior to subject entry to the screening process
• Responsible for responding to all voice mail messages from study volunteers
• Works as a member of the recruiting team to obtain a sufficient number of qualified volunteers for each study
• Collaborating with cross functional teams to develop effective recruitment strategies
• Implementing outreach programs to enhance participant engagement and ensure diverse trial enrollment
• Utilizing data analytics to assess recruitment performance and identify areas for improvement
• Contributing to the overall success of clinical trials by meeting recruitment targets and timelines

Qualifications

• High School Diploma or Bachelor's Degree
• 1+ year relevant work experience, preferably in a call center and/or medical environment
• Past customer service experience preferred
• Working knowledge of drug development process preferred
• Working knowledge of medical terminology preferred
• Strong written and oral communication skills

Benefits

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others

Schedule

Approximately 20 hours per week based on business needs, generally across 4 weekdays. Coverage is primarily needed between 8:00 AM and 5:00 PM, with shifts typically lasting 5–6 hours.