Clinical Trial Recruitment Representative
ICON plc · Lenexa, KS · 1 mo ago
Human ResourcesTemporary
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate like EEO, legal, application instructions, etc.
We need to parse the posting.
Content:
- Intro: "ICON plc is a world-leading healthcare intelligence and clinical research organization..." etc. That's about the role? Could be "About the role" or "About ICON". We can put under
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate like EEO, legal, application instructions, etc.
We need to parse the posting.
Content:
- Intro: "ICON plc is a world-leading healthcare intelligence and clinical research organization..." etc. That's about the role? Could be "About the role" or "About ICON". We can put under About the role
with paragraphs.
- Then "Help Advance Medical Research" paragraph.
- Then "What You'll Do" maybe part of responsibilities.
- Then "Responsibilities Include" list.
- Then "What We're Looking For" paragraph.
- Then "Preferred Qualifications Include" list.
- Then "Bonus Experience" list.
- Then "Schedule Information" paragraph.
- Then "Why Join ICON?" list of benefits? Actually that's more about why join.
- Then "What ICON Can Offer You" paragraph about benefits.
- Then "Our Benefits Examples Include" list.
We need to decide sections: About the role (intro + mission). Responsibilities (list). Requirements/Qualifications (maybe combine Preferred Qualifications and Bonus Experience). Skills (maybe from preferred qualifications). Benefits (list of benefits). Schedule (schedule info). Pay? No pay info given, so omit Pay section.
We must not create sections with filler like "commensurate with experience". Not present.
We must preserve all substantive info; do not invent or summarize away detail. So we need to keep all details from lists.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract details.
Intro paragraphs:
"ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development."
"Clinical Trial Recruitment Representative (Part-Time) Location: Lenexa, KS (Onsite) Schedule: 15-20 hours per week | Flexible weekday scheduling between 8:00 AM and 5:00 PM"
But we should not repeat job title as heading. We can include location and schedule maybe in About the role or separate Schedule section.
"Help Advance Medical Research At ICON, our patients are at the center of everything we do. As a Clinical Trial Recruitment Representative, you will play a critical role in connecting potential participants with groundbreaking clinical research studies that help bring new treatments to patients around the world. This is an excellent opportunity for individuals with customer service, healthcare administration, scheduling, patient access, or call center experience who are interested in gaining exposure to the clinical research industry."
That's also about role.
"What You'll Do As a member of our recruitment team, you will be the first point of contact for potential clinical trial participants. Your primary responsibility will be speaking with volunteers by phone, reviewing study requirements, and helping determine initial eligibility for clinical research studies."
That's basically responsibilities intro.
Then responsibilities list:
- Conduct phone screens with potential study participants
- Explain study details, procedures, and requirements in a clear and professional manner
- Review questionnaires and assess initial study eligibility
- Schedule screening appointments for qualified participants
- Accurately document participant information within recruitment databases
- Return voicemail messages and respond to participant inquiries
- Confirm upcoming appointments and communicate next steps
- Collaborate with recruitment and clinical teams to meet study enrollment goals
- Maintain confidentiality and high standards of data accuracy
Then "What We're Looking For Successful candidates are customer-focused, detail-oriented, and comfortable spending a significant portion of the day on the phone."
Then "Preferred Qualifications Include 1-2 years of experience in customer service, call center, healthcare administration, scheduling, patient registration, or a related fieldStrong verbal and written communication skillsExcellent phone etiquette and interpersonal skillsAbility to manage multiple tasks in a fast-paced environmentBasic computer and data entry skillsHigh school diploma or equivalent"
Note there is missing punctuation but we can keep as is.
Then "Bonus Experience The Following Backgrounds Are Highly Valued Medical scheduling or appointment coordinationPatient access or registrationMedical office or clinic experienceKnowledge of medical terminologyHealthcare customer serviceClinical research interest or exposure"
Then "Schedule Information This position works onsite at our Lenexa, Kansas facility. We Are Seeking Candidates Available For 15-20 hours per week2-4 shifts per weekFlexible availability between 8:00 AM and 5:00 PM, Monday through Friday"
Then "Why Join ICON? Flexible part-time scheduleGain experience in the growing clinical research industryWork with a mission-driven organization focused on improving patient livesOpportunity to develop skills that can lead to future clinical research careersSupportive team environment with hands-on training"
Then "What ICON Can Offer You Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family."
Then "Our Benefits Examples Include Various annual leave entitlements A range of health insurance offerings to suit you and your family’s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others."
We need to format lists as - . For each bullet.
We need to decide sections:
- About the role: combine intro paragraphs (first two paragraphs maybe plus "Help Advance Medical Research" and "What You'll Do").
- Responsibilities: the list.
- Qualifications: maybe combine Preferred Qualifications and Bonus Experience under a heading "Qualifications" or "Requirements". Since we have both, we can put under
Qualifications
with two sublists? But we need to preserve all detail. Could make two sections: Preferred Qualifications and Bonus Experience, but headings must be from allowed list: Qualifications, Skills, etc. We could use Qualifications
and include both lists inside, maybe separate headings? But we cannot add extra headings not in list? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use for section headings (e.g. those). Likely we should stick to those headings. So we can have Qualifications section containing both Preferred Qualifications and Bonus Experience as lists.
- Skills: maybe we could extract skills from Preferred Qualifications: strong verbal/written communication, phone etiquette, interpersonal, multitasking, basic computer/data entry. Could make a Skills section.
- Benefits: list of benefits.
- Schedule: schedule info.
- Pay: none, omit.
- Requirements: maybe we could have Requirements section for high school diploma etc. But we already have Qualifications.
We need to avoid thin sections. Prefer few substantive sections.
Thus we could have:
About the role
with paragraphs.
Responsibilities
with ul.
Qualifications
with two uls: Preferred Qualifications and Bonus Experience (maybe each as separate with a preceding heading? But we cannot add extra headings not in list; but we can include a
inside the section to label each list? That might be okay as prose. The instruction: Use
for prose. So we can have
Preferred Qualifications:
then ..., then Bonus Experience:
then ...
That seems fine.
Benefits
with ul.
Schedule
with p.
We must not repeat job title as heading. Good.
We must not include boilerplate like EEO, legal, application instructions, etc. Remove those.
We must preserve all substantive info. Ensure we keep all details from lists.
Let's extract exact text for each bullet.
Responsibilities list exactly as given:
- Conduct phone screens with potential study participants
- Explain study details, procedures, and requirements in a clear and professional manner
- Review questionnaires and assess initial study eligibility
- Schedule screening appointments for qualified participants
- Accurately document participant information within recruitment databases
- Return voicemail messages and respond to participant inquiries
- Confirm upcoming appointments and communicate next steps
- Collaborate with recruitment and clinical teams to meet study enrollment goals
- Maintain confidentiality and high standards of data accuracy
Preferred Qualifications list: The text: "1-2 years of experience in customer service, call center, healthcare administration, scheduling, patient registration, or a related fieldStrong verbal and written communication skillsExcellent phone etiquette and interpersonal skillsAbility to manage multiple tasks in a fast-paced environmentBasic computer and data entry skillsHigh school diploma or equivalent"
We need to split into items. It seems missing punctuation between items. We can infer items:
- 1-2 years of experience in customer service, call center, healthcare administration, scheduling, patient registration, or a related field
- Strong verbal and written communication skills
- Excellent phone etiquette and interpersonal skills
- Ability to manage multiple tasks in a fast-paced environment
- Basic computer and data entry skills
- High school diploma or equivalent
We'll keep as such.
Bonus Experience list: "Medical scheduling or appointment coordinationPatient access or registrationMedical office or clinic experienceKnowledge of medical terminologyHealthcare customer serviceClinical research interest or exposure"
Split:
- Medical scheduling or appointment coordination
- Patient access or registration
- Medical office or clinic experience
- Knowledge of medical terminology
- Healthcare customer service
- Clinical research interest or exposure
We'll keep.
Benefits list: The text: "Various annual leave entitlements A range of health insurance offerings to suit you and your family’s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others."
We need to split into items. Likely each sentence is a benefit.
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others
We'll keep.
Schedule info: "This position works onsite at our Lenexa, Kansas facility. We Are Seeking Candidates Available For 15-20 hours per week2-4 shifts per weekFlexible availability between 8:00 AM and 5:00 PM, Monday through Friday"
We need to format as prose. Maybe split sentences.
We'll keep as is but fix spacing: "This position works onsite at our Lenexa, Kansas facility. We are seeking candidates available for 15-20 hours per week, 2-4 shifts per week, flexible availability between 8:00 AM and 5:00 PM, Monday through
Qualifications
with two sublists? But we need to preserve all detail. Could make two sections: Preferred Qualifications and Bonus Experience, but headings must be from allowed list: Qualifications, Skills, etc. We could useQualifications
and include both lists inside, maybe separateheadings? But we cannot add extra headings not in list? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use for section headings (e.g. those). Likely we should stick to those headings. So we can have Qualifications section containing both Preferred Qualifications and Bonus Experience as lists.
- Skills: maybe we could extract skills from Preferred Qualifications: strong verbal/written communication, phone etiquette, interpersonal, multitasking, basic computer/data entry. Could make a Skills section.
- Benefits: list of benefits.
- Schedule: schedule info.
- Pay: none, omit.
- Requirements: maybe we could have Requirements section for high school diploma etc. But we already have Qualifications.
We need to avoid thin sections. Prefer few substantive sections.
Thus we could have:
About the role
with paragraphs.
Responsibilities
with ul.
Qualifications
with two uls: Preferred Qualifications and Bonus Experience (maybe each as separate with a preceding heading? But we cannot add extra headings not in list; but we can include a
inside the section to label each list? That might be okay as prose. The instruction: Use
for prose. So we can have
Preferred Qualifications:
then ..., then Bonus Experience:
then ...
That seems fine.
Benefits
with ul.
Schedule
with p.
We must not repeat job title as heading. Good.
We must not include boilerplate like EEO, legal, application instructions, etc. Remove those.
We must preserve all substantive info. Ensure we keep all details from lists.
Let's extract exact text for each bullet.
Responsibilities list exactly as given:
- Conduct phone screens with potential study participants
- Explain study details, procedures, and requirements in a clear and professional manner
- Review questionnaires and assess initial study eligibility
- Schedule screening appointments for qualified participants
- Accurately document participant information within recruitment databases
- Return voicemail messages and respond to participant inquiries
- Confirm upcoming appointments and communicate next steps
- Collaborate with recruitment and clinical teams to meet study enrollment goals
- Maintain confidentiality and high standards of data accuracy
Preferred Qualifications list: The text: "1-2 years of experience in customer service, call center, healthcare administration, scheduling, patient registration, or a related fieldStrong verbal and written communication skillsExcellent phone etiquette and interpersonal skillsAbility to manage multiple tasks in a fast-paced environmentBasic computer and data entry skillsHigh school diploma or equivalent"
We need to split into items. It seems missing punctuation between items. We can infer items:
- 1-2 years of experience in customer service, call center, healthcare administration, scheduling, patient registration, or a related field
- Strong verbal and written communication skills
- Excellent phone etiquette and interpersonal skills
- Ability to manage multiple tasks in a fast-paced environment
- Basic computer and data entry skills
- High school diploma or equivalent
We'll keep as such.
Bonus Experience list: "Medical scheduling or appointment coordinationPatient access or registrationMedical office or clinic experienceKnowledge of medical terminologyHealthcare customer serviceClinical research interest or exposure"
Split:
- Medical scheduling or appointment coordination
- Patient access or registration
- Medical office or clinic experience
- Knowledge of medical terminology
- Healthcare customer service
- Clinical research interest or exposure
We'll keep.
Benefits list: The text: "Various annual leave entitlements A range of health insurance offerings to suit you and your family’s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others."
We need to split into items. Likely each sentence is a benefit.
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others
We'll keep.
Schedule info: "This position works onsite at our Lenexa, Kansas facility. We Are Seeking Candidates Available For 15-20 hours per week2-4 shifts per weekFlexible availability between 8:00 AM and 5:00 PM, Monday through Friday"
We need to format as prose. Maybe split sentences.
We'll keep as is but fix spacing: "This position works onsite at our Lenexa, Kansas facility. We are seeking candidates available for 15-20 hours per week, 2-4 shifts per week, flexible availability between 8:00 AM and 5:00 PM, Monday through
About the role
with paragraphs.Responsibilities
with ul.Qualifications
with two uls: Preferred Qualifications and Bonus Experience (maybe each as separate- with a preceding
heading? But we cannot add extra headings not in list; but we can include a
inside the section to label each list? That might be okay as prose. The instruction: Use
for prose. So we can have
Preferred Qualifications:
then- ..., then
Bonus Experience:
then- ...
That seems fine.