Clinical Triage Specialist - Gastroenterology - Hybrid

Job Summary

The Clinical Triage Specialist role is designed to function in a centralized, remote telephonic model that supports the Virtua Medical Group practices and Triage Nurses by performing initial assessment and advisement for patients seeking care. Goals include having the right patient receive the right care in the right venue at the right time and optimizing the use of Same Day Appointment slots. Additionally, the role will reduce interruptions to the medical staff providing care at the practices.

Position Responsibilities

• Field incoming calls and performing detailed assessments by phone.
• Aid the patient in securing appointment(s) as appropriate.
• Act as a support resource related to handling urgent/emergent patient care questions and utilizing the Triage Nurse.
• Document the interaction and outcome of the call in the appropriate platforms.
• Communicate with the patient’s Primary Care Practice and/or Specialty about the interaction and outcome.
• Navigate patients through the continuum of care.
• Serve as a concierge service to improve better customer outcomes for optimal transition of care.
• Also, increase Virtua’s business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and provide assistance according to the caller’s needs.

Position Qualifications

• Required Experience: Medical Assistant or Patient Care Technician with at least three years of patient and clinical experience.
• Required Education: HS diploma or equivalent.
• Training / Certification / Licensure: Current certification/registration as a Medical Assistant or Patient Care Technician.

Benefits

• Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions.