Clinical Triage Specialist

Responsibilities

• Provide timely and accurate telephone triage services to patients calling the clinic with medical concerns or questions.
• Assess patient symptoms, concerns, and medical history over the phone to determine the urgency and appropriate course of action.
• Utilize standardized protocols to prioritize patient needs and provide appropriate medical advice, including referrals to healthcare providers or emergency services per provider direction.
• Offer empathetic and compassionate support to patients, addressing their concerns, providing reassurance, and answering questions about their health and medical conditions.
• Provide patient education on self-care measures, medication instructions, and follow-up recommendations in accordance with clinical protocols and provider orders.
• Document telephone encounters accurately and thoroughly in the electronic health record (EHR) system, including assessment findings, interventions, and patient education provided.
• Collaborate with clinical staff, including physicians, nurses, and medical assistants, to ensure seamless continuity of care for patients.
• Coordinate patient care activities, including scheduling appointments, arranging referrals, and facilitating communication between patients and healthcare providers.
• Adhere to established clinical guidelines, protocols, and standards of practice in telephone triage and patient care.
• Maintain confidentiality of patient information and comply with HIPAA regulations and privacy policies.
• Participate in quality improvement initiatives and performance improvement activities to enhance the quality and safety of telephone triage services.
• Stay informed about current trends, best practices, and evidence-based guidelines in telephone triage and clinical assessment.
• Participate in continuing education opportunities, training programs, and professional development activities to enhance clinical skills and knowledge.

Requirements

• Certified Medical Assistant or Licensed Practical Nurse (LPN) licensure in the state of Arizona required.
• Minimum of 2-3 years of obstetrics and genecology clinical experience in a healthcare setting, preferably in telephone triage or ambulatory care.
• Strong clinical assessment skills with the ability to prioritize patient needs and make appropriate clinical judgments within their scope of practice.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with patients, families, and healthcare providers.
• Proficiency in using electronic health record (EHR) systems and other clinical software applications.
• Ability to work independently in a fast-paced environment and handle multiple tasks simultaneously.
• Commitment to providing patient-centered care and promoting a positive patient experience.
• BLS Certification required.