Clinical Treatment Case Manager

About the role

Based in Delray Beach within the Patient Access – Care Coordination department, Greenbrook Mental Wellness Centers offers a collaborative, patient-focused environment where you can make a meaningful impact on patients' lives while helping deliver innovative mental health treatments such as FDA‑cleared NeuroStar® TMS and Spravato® therapies. The role provides opportunities to develop expertise, autonomy, ownership, and career growth within a growing organization.

Responsibilities

• Guide patients through their treatment journey, providing a seamless and supportive experience from consultation to completion
• Coordinate appointments, provider schedules, authorizations, specialty pharmacy activities, and treatment readiness requirements
• Monitor patient progress, address barriers to care, and collaborate with cross-functional teams to keep treatment plans on track
• Maintain accurate documentation, financial estimates, and patient records within CRM and EHR systems
• Respond to patient inquiries with empathy, professionalism, and urgency while delivering exceptional service
• Support high-quality patient outcomes while ensuring compliance with operational, coverage, and treatment requirements

Requirements

• High School Diploma or equivalent required combined with 3-5 years of experience in clinical case management, patient care coordination, direct patient care, or a related healthcare setting
• Experience using EHR systems and Microsoft Office applications (Outlook, Word, and Excel)
• Strong communication, organizational, and patient service skills with the ability to manage multiple priorities

Skills

• Associate's or Bachelor's degree in a healthcare-related field, with experience in patient care coordination, case management, or healthcare operations
• Experience with CRM systems (Salesforce preferred) and knowledge of insurance benefits, prior authorizations, healthcare scheduling, specialty pharmacy, or Buy & Bill processes
• Experience in behavioral health, specialty healthcare, TMS, Spravato®, or other specialty treatment programs preferred

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off (PTO) and paid holidays
• Optional supplemental medical insurance
• Health savings and flexible spending accounts
• Company-paid life insurance and additional voluntary life insurance
• Company-paid short term disability and long term disability insurance
• Participation in a 401(k) savings and investment plan with company contribution
• Paid time off for non-exempt salaried employees calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time
• Full-time exempt employees eligible for Flex-PTO, which allows time off without accrual
• If applicable and required under state law, eligible for paid sick leave

Pay

Competitive pay of $25-27/hr based on experience and education