Clinical Transformation Specialist (Front Desk)

About the role

Position will require frequent travel between hospitals, and/or ambulatory clinics and will primarily support growth. Reporting directly to the Manager Clinical Transformation, this position supports the design, training and implementation of EPIC electronic health record "Go Live" and on-going optimization and continuous improvement to the front desk process and procedures of multiple primary and specialty practice offices across the HHC system.

Responsibilities

• Support the design, training and implementation of EPIC electronic health record "Go Live" and on-going optimization and continuous improvement to the front desk process and procedures
• Requires EPIC training and the skills and ability to use multimedia technology and authoring tools effectively as part of delivery of educational goals
• Maintain the training environment
• Maintain policy and procedure documentation related to training
• Conduct training and coordinating software upgrades and updates with appropriate stakeholders as new and improved processes evolve

Qualifications

• Bachelor's degree or equivalent knowledge and skills obtained through a combination of education, training, and work experience in an Acute Care or Ambulatory Health Care setting
• Successful EPIC Training will be required
• At least five (5) years relevant healthcare experience required
• Adult learning and curriculum delivery experience and process improvement experience preferred
• Ability to use multimedia technology and authoring tools effectively as part of delivery of educational goals
• Strong verbal and written English communication skill
• Ability to influence others within ones sub-team in addition to broader teams to promote the continuous improvement process

Benefits

• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more

Schedule

Mon-Fri

Location

9 Farm Springs Rd Farmington (10566)