Clinical Training Specialist

About the role

The Clinical Training Specialist Lead role ensures that team members are prepared to deliver high-quality, compliant, patient-centered care; are well-equipped to deliver compassionate and effective care resulting in enhanced patient health outcomes and decreased hospitalizations; and are able to navigate various healthcare environments and care models in a virtual setting.

Responsibilities

• Lead and manage onboarding training for new clinical and care coordination staff across all service lines (CCM, RPM, PCM, RTM, TCM)
• Design and deliver scalable, engaging training content tailored to each care program and market segment (SNF, FQHC, IMG)
• Provide culturally sensitive training that acknowledges and respects the diverse needs of both patient and staff populations
• Train clinical teams and technical customers on ShiFox developments to ensure adoption and alignment with care delivery protocols
• Create and maintain SOPs, workflow guides, and job aids to support accurate documentation and program compliance
• Train staff on best practices for chronic disease management, patient engagement, virtual care delivery, and use of remote monitoring tools and platforms
• Stay up to date with CMS guidelines and payer-specific policies impacting each service line; ensure training content reflects the latest standards
• Conduct knowledge assessments, evaluate training effectiveness, and recommend improvement strategies based on data and performance trends
• Collaborate with clinical leadership, compliance, and quality assurance teams to address knowledge gaps and reinforce high standards of care
• Support new program launches, service line expansions, and clinical workflow changes with timely training interventions
• Serve as a coach and mentor, reinforcing a culture of continuous learning, clinical excellence, and patient advocacy

Qualifications and Skills

• Minimum 3 years of clinical experience in care management, chronic disease management, or population health
• At least 2 years of experience in training, clinical education, or clinical quality roles, preferably in a virtual care environment
• Strong working knowledge of CMS billing requirements and care delivery models for CCM, RPM, PCM, RTM, and TCM
• Familiarity with the operations and needs of SNFs, FQHCs, and IMGs
• Proficient in virtual training delivery using platforms such as Zoom, Microsoft Teams, and learning management systems (LMS)
• Experience with electronic health records (EHRs), care management platforms, and remote monitoring tools
• Excellent verbal and written communication skills with the ability to engage learners across clinical and non-clinical roles

Education

• Bachelor's degree in nursing or healthcare preferred
• Active clinical license required: RN, LPN, or other relevant license

Work Location & Schedule

This position is remote (see remote requirements below). Shifox/Alopex employees work Monday-Friday 8:00 am-5:00 pm or according to the business hours of client practices. If working part-time, a mutually agreeable schedule will be determined based on the client's practice needs.

Remote Position Requirements

• Reliable and stable Internet – all programs used by Clinical Training Specialist Lead are internet based
• A quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI), free of distractions