Clinical Training Specialist

Job Title: Clinical Training Specialist Lead Overview: The Clinical Training Specialist Lead role ensures that team members are prepared to deliver high-quality, compliant, patient-centered care; are well-equipped to deliver compassionate and effective care resulting in enhanced patient health outcomes and decreased hospitalizations; and are able to navigate various healthcare environments and care models in a virtual setting. Reports To: Director of Clinical Operations Department: Clinical Operations Job Description: Lead and manage onboarding training for new clinical and care coordination staff across all service lines (CCM, RPM, PCM, RTM, TCM)Design and deliver scalable, engaging training content tailored to each care program and market segment (SNF, FQHC, IMG)Provide culturally sensitive training that acknowledges and respects the diverse needs of both patient and staff populationsTrain clinical teams and technical customers on ShiFox developments to ensure adoption and alignment with care delivery protocolsCreate and maintain SOPs, workflow guides, and job aids to support accurate documentation and program complianceTrain staff on best practices for chronic disease management, patient engagement, virtual care delivery, and use of remote monitoring tools and platformsStay up to date with CMS guidelines and payer-specific policies impacting each service line; ensure training content reflects the latest standardsConduct knowledge assessments, evaluate training effectiveness, and recommend improvement strategies based on data and performance trendsCollaborate with clinical leadership, compliance, and quality assurance teams to address knowledge gaps and reinforce high standards of careSupport new program launches, service line expansions, and clinical workflow changes with timely training interventionsServe as a coach and mentor, reinforcing a culture of continuous learning, clinical excellence, and patient advocacy Qualifications and Skills Required: Minimum 3 years of clinical experience in care management, chronic disease management, or population healthAt least 2 years of experience in training, clinical education, or clinical quality roles, preferably in a virtual care environmentStrong working knowledge of CMS billing requirements and care delivery models for CCM, RPM, PCM, RTM, and TCMFamiliarity with the operations and needs of SNFs, FQHCs, and IMGsProficient in virtual training delivery using platforms such as Zoom, Microsoft Teams, and learning management systems (LMS)Experience with electronic health records (EHRs), care management platforms, and remote monitoring toolsExcellent verbal and written communication skills with the ability to engage learners across clinical and non-clinical roles Education Required: Bachelor’s degree in nursing or healthcare preferredActive clinical license required: RN, LPN, or other relevant license Work Location, Shift & Schedule This position is remote (please see remote requirements below). Shifox/Alopex employees work Monday-Friday 8:00 am-5:00 pm or according to the business hours of client practices. If working part-time, a mutually agreeable schedule will be determined based on the client’s practice needs. Remote Position Requirements: Reliable and stable Internet – all programs used by Clinical Training Specialist Lead are internet basedA quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI), free of distractions Alopex is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Powered by JazzHR MzK6KDFcFG