Clinical Technician

Responsibilities

• Greet patients and explain what they can expect during their appointment.
• Escort patients to the exam room.
• Perform diagnostic ophthalmic testing and procedures prior to the physician seeing the patient, including visual acuity, tonometry, and lensometry.
• Accurately document notes and update patient charts and records.
• Maintain a clean and organized clinic environment, including cleaning and sterilization of equipment and areas as needed.
• Interact with patients to accurately gather information and enter it into the electronic medical records (EMR) system.
• Proactively engage patients by communicating visit expectations, delays, or any changes.
• Initiate and perform documentation of the patient’s chief complaint, present illness, and past medical history.
• Record all information in the EMR according to established standards and physician requirements.
• Conduct tests and measure eye muscle function, pupil size, and reactivity.
• Apply drops to anesthetize, dilate, or medicate eyes.
• Assist with minor surgery procedures, intraocular injections, and laser treatments, including preparing patients for sterile procedures.
• Educate patients regarding medication administration and pre‑ and post‑operative instructions as directed by physicians.
• Provide scribing support for the physician.
• Secure patient information, maintain confidentiality, complete diagnostic and procedure coding, and comply with HIPAA requirements.
• Utilize effective problem‑solving skills to respectfully and efficiently de‑escalate dissatisfied patients.
• Demonstrate basic knowledge of eye anatomy, disease, symptoms, and ocular medications.
• Stay current with the latest technologies and medications to answer general patient questions.
• Assist team members and complete other special projects as requested.

Requirements

• High school diploma or GED equivalent.
• Valid driver’s license and ability to drive a motor vehicle.
• Ability to stand or sit for extended periods and lift up to 50 lb.
• Desired experience with electronic medical records (EMR) systems.
• Knowledge of medical terminology.
• Entry‑level position (0–3 years of experience).

Schedule

Monday–Friday. Start time between 7:30 AM – 9:00 AM. 8.5‑hour shifts with a 30‑minute lunch. Travel between the Southfield, Shelby Township, and Warren offices is required.

Benefits

• Competitive wages.
• Robust benefit package including medical, dental, life, and short‑ and long‑term disability insurance.
• Generous paid time off (PTO) program.
• Seven (7) company‑paid holidays.
• 401(k) retirement plan with company match.
• Uniform reimbursement.
• Inspirational culture focused on People, Passion, Purpose, and Progress.