Clinical Technical Specialist
About the role
Overview Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professional that are technical experts on Waters’ product suite. In this role, you will be supporting all aspects of our clinical market segment, including both liquid chromatography (LC) and mass spectrometry (MS) products. The Clinical Technical Specialist will primarily provide on-site support to a variety of customers and will provide technical support remotely when not in the field. In addition, the Clinical Technical Specialist will follow our complaint handling process for Waters Clinical product offerings, ensuring a high level of compliance. Waters Corporation is seeking a highly-skilled, motivated and customer-focused individual to join our America's Clinical Business group in the Raleigh, North Carolina area.
Responsibilities
- Support Waters' clinical customers and ensure the requirements of their service plans are achieved
- Perform technical support as part of the clinical expert center when not in the field assisting customers.
- Provide support internally for local field service engineers while they assist clinical customers, including clinical installations