Clinical Tech. (Medical Assistant)

About the Role

At Fast Pace Health, Clinical Techs provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They deliver outstanding patient service, maintain a compassionate and welcoming atmosphere, and respond quickly and accurately to changes in condition or response to treatment. The role involves using excellent, in-depth knowledge to communicate effectively with team members and provide effective customer service for all internal and external customers.

Fast Pace Health is a growing company offering support, mentoring, and opportunities to grow clinical competencies. We work as a dynamic team to ensure our patients receive the best care possible in a positive environment.

Benefits

• Competitive compensation
• Holiday pay and PTO
• Medical, dental, and vision benefits
• Work-Life balance initiatives
• Opportunities to participate in community events and outreach programs (e.g., seasonal parades, book drives, festivals, trunk-or-treating, fun runs)
• Holiday celebrations and pot lucks

Responsibilities

• Fulfill all responsibilities of the Patient Care Specialist position.
• Maintain friendly, cordial relations with all employees, patients, and clients.
• Deliver clinical and administrative support while adhering to company policies and procedures.
• Uphold the company’s Core Values: teamwork, communication, empowerment, quality of care, and friendliness.
• Ensure compliance with Federal and State regulations, including HIPAA and health information management guidelines.
• Prepare exam and treatment rooms for patient intake.
• Triage patients by checking vitals, performing blood draws, and administering injections.
• Observe patients, chart changes in conditions (e.g., adverse reactions), and take necessary action.
• Assist with lab testing, phlebotomy, and minor procedures.
• Prepare and maintain supplies and equipment for treatment.
• Assist patients utilizing a Virtual Medicine Provider.
• Ensure accurate and timely completion of patient charts and forward them as appropriate.
• Arrange referrals to specialists and obtain pre-authorizations as directed by the Provider.
• Perform federal and non-federal DOT, BAT, and Drug Screen exams.
• Comply with physical, cognitive, and environmental demands of the position.
• Complete mandatory compliance training.
• Maintain office cleanliness, including garbage disposal, organization, and team support.
• Perform other duties as assigned by management.

Secondary Responsibilities

• Assist with clerical work, such as checking in patients and recording demographic, insurance, and financial information.
• Verify insurance eligibility and relay payment policies and billing/collection processes.
• Answer telephones, take messages, and return voicemails professionally.
• Prepare patient charts for virtual visits via phone or video conferencing.
• Assist with patient follow-ups, including pharmacy requests, paperwork, scheduling, and clinical calls.

Requirements

• High School Diploma or equivalent.
• Current CPR license.
• Experience requirements vary by level:
  • Level 1: At least 1 year of experience as a certified MA, EMT, or Paramedic (preferred in a clinic setting, ideally urgent care).
  • Level 2: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 4 years’ experience in a relevant role and 2 years of Fast Pace experience as a Clinical Tech, or (2) 6 years’ experience in a relevant role.
  • Level 3: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 6 years’ experience in a relevant role and 2 years of Fast Pace experience as a Clinical Tech, or (2) 8 years’ experience in a relevant role.
  • Level 4: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 6 years’ experience in a relevant role and 2 years of Fast Pace experience as a Clinical Tech, or (2) 8 years’ experience in a relevant role.
• Graduate of an accredited Medical Assistant school (strongly preferred).
• License must be active, in good standing, and verifiable with the proper regulatory agency.
• TB and IV Certification required within 60 days of employment (if applicable in your state).
• Ability to perform physical, cognitive, and environmental functions of the position.
• Must be receptive to training and active within 7 days of hire.

Additional Responsibilities

• Administration duties, including scheduling, ordering, training, and other tasks assigned by Clinic or Regional Director.