Clinical Tech. (Medical Assistant)

About the Role

At Fast Pace Health, Clinical Techs provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They deliver outstanding patient service, maintain a compassionate and welcoming atmosphere, and respond quickly and accurately to changes in condition or response to treatment. This position ensures effective customer service for all internal and external customers using excellent, in-depth knowledge and strong communication with team members.

Fast Pace Health is a growing company offering support, mentoring, and opportunities to grow clinical competencies. We work as a dynamic team to ensure our patients receive the best care possible in a positive environment.

Benefits

• Competitive compensation
• Holiday pay and PTO
• Medical, dental, and vision benefits
• Work-Life balance programs
• Opportunities to participate in community events and outreach programs (e.g., seasonal parades, book drives, festivals, trunk-or-treating, fun runs)
• Holiday celebrations and potlucks

Responsibilities

• Fulfill all responsibilities of the Patient Care Specialist position as detailed in the specific job description.
• Maintain friendly, cordial relations with all employees, patients, and external partners.
• Deliver clinical and administrative support while adhering to company policies and procedures.
• Uphold the company’s Core Values: teamwork, communication, empowerment, quality of care, and friendliness.
• Ensure compliance with Federal and State regulations, including HIPAA and health information management guidelines.
• Prepare exam and treatment rooms for patient intake.
• Triage patients by checking vitals, performing blood draws, administering injections, and observing patient conditions.
• Chart and report changes in patients’ conditions, such as adverse reactions to medication or treatment.
• Assist with lab testing, phlebotomy, and minor procedures.
• Prepare and maintain supplies and equipment for treatment.
• Assist patients utilizing a Virtual Medicine Provider.
• Ensure accurate and timely completion of patient charts and forward them as appropriate.
• Arrange referrals to specialists and obtain pre-authorizations as directed by the Provider.
• Perform federal and non-federal DOT, BAT, and Drug Screen exams.
• Comply with physical, cognitive, and environmental demands of the position.
• Complete all mandatory compliance training.
• Maintain office cleanliness, including garbage disposal, organization, and general upkeep.
• Perform other duties as assigned by management.

Secondary Responsibilities:

• Assist with clerical work, including patient check-in, recording demographic and insurance information, and verifying insurance eligibility.
• Relay information on payment policies and billing/collection processes.
• Answer telephones, take messages, and return voicemails professionally.

Essential Functions Supporting Telehealth:

• Prepare patient charts via virtual communication (phone or video conferencing).
• Assist with patient follow-ups, including pharmacy requests, paperwork, scheduling, and clinical calls with patients or other facilities.

Requirements

Basic Requirements:

• High School Diploma or equivalent.
• At least 1 year of experience as a certified Medical Assistant (MA), EMT, or Paramedic in a clinic setting (urgent care preferred).
• Current CPR license (required within 7 days of hire).
• Graduate of an accredited Medical Assistant school (strongly preferred).
• Active, verifiable license in good standing with the proper regulatory agency.
• TB and IV Certification (required within 60 days of employment if applicable in your state).

Experience Levels:

• Level 1: High School Diploma or equivalent with a current CPR license and/or at least 1 year of experience as a certified MA, EMT, or Paramedic.
• Level 2: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 4 years of relevant experience plus 2 years of Fast Pace experience in a Clinical Tech role, or (2) 6 years of relevant experience.
• Level 3: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 6 years of relevant experience plus 2 years of Fast Pace experience in a Clinical Tech role, or (2) 8 years of relevant experience.
• Level 4: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 6 years of relevant experience plus 2 years of Fast Pace experience in a Clinical Tech role, or (2) 8 years of relevant experience.

Additional Responsibilities

• Perform administrative duties, including scheduling, ordering, training, and other tasks assigned by the Clinic or Regional Director.