Clinical Tech. (Medical Assistant)
About the Role
At Fast Pace Health, Clinical Techs provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They deliver outstanding patient service, maintain a compassionate and welcoming atmosphere, and respond quickly and accurately to changes in condition or response to treatment. This position ensures effective customer service for all internal and external customers using excellent, in-depth knowledge and strong communication with team members.
Fast Pace Health is a growing company offering support, mentoring, and opportunities to grow clinical competencies. We work as a dynamic team to ensure our patients receive the best care possible in a positive environment.
Benefits
- Competitive compensation
- Holiday pay
- Paid time off (PTO)
- Medical, dental, and vision benefits
- Work-life balance
- Opportunities to participate in community events and outreach programs (e.g., seasonal parades, book drives, festivals, trunk-or-treating, fun runs)
- Holiday celebrations and potlucks
Responsibilities
- Fulfill all responsibilities of the Patient Care Specialist position as detailed in the specific job description
- Maintain friendly, cordial relations with all employees, patients, and clients
- Deliver clinical and administrative support while adhering to company policies and procedures
- Adhere to the Core Values of teamwork, communication, empowerment, quality of care, and friendliness
- Ensure compliance with Federal and State regulations, including HIPAA and health information management
- Prepare exam and treatment rooms for patient intake
- Triage patients by checking vitals, performing blood draws, and administering injections
- Observe patients, chart changes in condition (e.g., adverse reactions), and take necessary action
- Assist with lab testing and phlebotomy
- Support providers in preparing for minor procedures and physicals
- Prepare and maintain supplies and equipment for treatment
- Assist patients utilizing a Virtual Medicine Provider
- Ensure accurate and timely completion of patient charts and forward them as appropriate
- Arrange referrals to specialists and obtain pre-authorizations as directed by the Provider
- Perform federal and non-federal DOT, BAT, and Drug Screen exams
- Comply with physical, sensory, cognitive, and environmental demands of the position
- Promote and maintain confidentiality for employees, employers, and business information
- Complete all mandatory compliance training
- Maintain overall cleanliness of the office, including garbage disposal, organization, and team support
- Perform other duties as assigned by management
Secondary Responsibilities
- Assist with clerical work, including patient check-in, recording demographic/insurance/financial information
- Verify insurance eligibility and relay payment policies and billing/collection processes
- Answer telephones, take messages, and return voicemails professionally
Essential Functions for Telehealth Support
- Prepare patient charts via virtual communication (phone or video conferencing)
- Assist with patient follow-ups, including pharmacy requests, paperwork, scheduling, and clinical calls with patients or facilities
Requirements
Level 1: High School Diploma or equivalent with a current CPR license and/or at least 1 year of experience as a certified MA, EMT, or Paramedic (preferred in a clinic setting, ideally urgent care).
Level 2: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 4 years’ experience in a relevant role and 2 years of Fast Pace experience as a Clinical Tech or (2) 6 years’ experience in a relevant role.
Level 3: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 6 years’ experience in a relevant role and 2 years of Fast Pace experience as a Clinical Tech or (2) 8 years’ experience in a relevant role.
Level 4: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 6 years’ experience in a relevant role and 2 years of Fast Pace experience as a Clinical Tech or (2) 8 years’ experience in a relevant role.
Additional Requirements
- High School Diploma or equivalent
- At least 1 year of experience as an MA, EMT, or Paramedic (preferred in a clinic setting, ideally urgent care)
- Current CPR license (active, in good standing, and verifiable)
- Graduate of an accredited Medical Assistant school (strongly preferred)
- TB and IV Certification (required within 60 days of employment and maintained during employment if applicable in your state)
- Must be available to receive and activate employment within 7 days of hire
- Administration duties as assigned (e.g., scheduling, ordering, training)