Clinical Tech. (Medical Assistant)

About the Role

At Fast Pace Health, Clinical Techs provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They deliver outstanding patient service, maintain a compassionate and welcoming atmosphere, and respond quickly and accurately to changes in condition or response to treatment. The role ensures effective customer service for all internal and external customers using excellent, in-depth knowledge and strong communication with team members.

Fast Pace Health is a growing company offering support and mentoring to help you grow your clinical competencies and pursue a rewarding career path. We work as a dynamic team to surpass business goals by ensuring patients receive the best care possible in a positive environment.

Responsibilities

• Fulfill all responsibilities of the Patient Care Specialist position as detailed in the specific job description.
• Maintain friendly, cordial relations with all employees, patients, and external partners.
• Deliver clinical and administrative support while adhering to all company policies and procedures.
• Uphold the Core Values of the company: teamwork, communication, empowerment, quality of care, and friendliness.
• Ensure compliance with Federal and State regulations, including HIPAA and health information management guidelines.
• Prepare exam and treatment rooms for patient intake.
• Triage patients by checking vitals, performing blood draws, and administering injections.
• Observe patients, chart changes in conditions (e.g., adverse reactions to medication or treatment), and take necessary action.
• Assist with lab testing, phlebotomy, and minor procedures.
• Prepare and maintain supplies and equipment for treatment.
• Assist patients utilizing a Virtual Medicine Provider.
• Ensure accurate and timely completion of patient charts and forward them as appropriate.
• Arrange referrals to specialists and obtain pre-authorizations as directed by the Provider.
• Perform federal and non-federal DOT, BAT, and Drug Screen exams.
• Comply with physical, sensory, cognitive, and environmental demands of the position.
• Promote and maintain confidentiality for employees, employers, and business operations.
• Complete all mandatory compliance training.
• Maintain overall cleanliness of the office, including garbage disposal, organization, and professional appearance.
• Perform other duties as assigned by management.

Secondary Responsibilities

• Assist with clerical work, including patient check-in, recording demographic/insurance/financial information, and verifying insurance eligibility.
• Relay information on payment policies and billing/collection processes.
• Answer telephones, take messages, and return voicemails in a professional manner.

Telehealth Support

• Prepare patient charts via virtual communication (phone or video conferencing).
• Assist with patient follow-ups, including pharmacy requests, paperwork, scheduling, and clinical calls with patients or other facilities.

Requirements

• High School Diploma or equivalent.
• Current CPR license.
• Experience requirements vary by level:
  • Level 1: At least 1 year of experience as a certified MA, EMT, or Paramedic (preferred in a clinic/urgent care setting).
  • Level 2: Certified MA, EMT, or Paramedic with either (1) 4 years’ experience + 2 years at Fast Pace or (2) 6 years’ experience.
  • Level 3: Certified MA, EMT, or Paramedic with either (1) 6 years’ experience + 2 years at Fast Pace or (2) 8 years’ experience.
  • Level 4: Certified MA, EMT, or Paramedic with either (1) 6 years’ experience + 2 years at Fast Pace or (2) 8 years’ experience.
• Graduate of an accredited Medical Assistant school strongly preferred (license must be active and verifiable).
• TB and IV Certification required within 60 days of employment (if applicable in your state).
• Must be receptive to and active within 7 days of hire.

Benefits

• Competitive compensation.
• Holiday pay and PTO.
• Medical, dental, and vision insurance.
• Work-Life balance initiatives.
• Opportunities to participate in community events and outreach programs (e.g., seasonal parades, book drives, festivals, fun runs).
• Holiday celebrations, potlucks, and team-building activities.