Clinical Tech. (Medical Assistant)

About the Role

At Fast Pace Health, Clinical Techs provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They deliver outstanding patient service, maintain a compassionate and welcoming atmosphere, and respond quickly and accurately to changes in condition or response to treatment. This position ensures effective customer service for all internal and external customers using excellent, in-depth knowledge and strong communication with team members.

Fast Pace Health is a growing company offering support, mentoring, and opportunities to grow clinical competencies. We work as a dynamic team to ensure our patients receive the best care possible in a positive environment.

Benefits

• Competitive compensation
• Holiday pay
• Paid time off (PTO)
• Medical, dental, and vision benefits
• Work-Life balance initiatives
• Opportunities to participate in community events and outreach programs (e.g., seasonal parades, book drives, festivals, trunk-or-treating, fun runs)
• Holiday celebrations and potlucks

Responsibilities

• Fulfill all responsibilities of the Patient Care Specialist position as detailed in the specific job description.
• Maintain friendly, cordial relations with all employees, patients, and clients.
• Deliver clinical and administrative support while adhering to company policies and procedures.
• Uphold the Core Values of teamwork, communication, empowerment, quality of care, and friendliness.
• Ensure compliance with Federal and State regulations, including HIPAA and health information management.
• Prepare exam and treatment rooms for patient intake.
• Triage patients by checking vitals, performing blood draws, and administering injections.
• Observe patients, chart changes in conditions (e.g., adverse reactions), and take necessary action.
• Assist with lab testing, phlebotomy, and minor procedures.
• Prepare and maintain supplies and equipment for treatment.
• Assist patients utilizing a Virtual Medicine Provider.
• Ensure accurate and timely completion of patient charts and forward them as appropriate.
• Arrange referrals to specialists and obtain pre-authorizations as directed by the Provider.
• Perform federal and non-federal DOT, BAT, and Drug Screen exams.
• Comply with physical, cognitive, and environmental demands of the position.
• Complete mandatory compliance training.
• Maintain office cleanliness, including garbage disposal, organization, and team support.
• Perform other duties as assigned by management.
• Assist with clerical work, such as patient check-in, recording demographic/insurance/financial information, and verifying insurance eligibility.
• Relay payment policies and billing/collection processes to patients.
• Answer telephones, take messages, and return voicemails professionally.
• Support telehealth by preparing patient charts via phone or video conferencing and assisting with follow-ups (e.g., pharmacy requests, scheduling, clinical calls).

Requirements

• High School Diploma or equivalent.
• Current CPR license.
• At least 1 year of experience as a certified Medical Assistant (MA), EMT, or Paramedic in a clinic setting (urgent care preferred).
• Graduate of an accredited Medical Assistant school strongly preferred; license must be active, in good standing, and verifiable.
• TB and IV Certification required within 60 days of employment (if applicable in your state).

Experience Levels

• Level 1: High School Diploma or equivalent with a current CPR license and/or at least 1 year of experience as a certified MA, EMT, or Paramedic.
• Level 2: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 4 years’ experience in a relevant role and 2 years of Fast Pace experience as a Clinical Tech or (2) 6 years’ experience in a relevant role.
• Level 3: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 6 years’ experience in a relevant role and 2 years of Fast Pace experience as a Clinical Tech or (2) 8 years’ experience in a relevant role.
• Level 4: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 6 years’ experience in a relevant role and 2 years of Fast Pace experience as a Clinical Tech or (2) 8 years’ experience in a relevant role.

Additional Responsibilities

• Administrative duties, including scheduling, ordering, training, and other tasks assigned by Clinic or Regional Director.
• Active employment within 7 days of hire.