Clinical Tech. (Medical Assistant)

About the Role

At Fast Pace Health, Clinical Techs provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner, or Physician Assistant. They deliver outstanding patient service, maintain a compassionate and welcoming atmosphere, and respond quickly and accurately to changes in condition or response to treatment. The role involves using excellent, in-depth knowledge to communicate effectively with team members and provide customer service for all internal and external customers.

Fast Pace Health is a growing company offering support, mentoring, and opportunities to grow clinical competencies. We work as a dynamic team to ensure our patients receive the best care possible in a positive environment.

Responsibilities

• Fulfill all responsibilities of the Patient Care Specialist position as detailed in the specific job description.
• Maintain friendly, cordial relations with all employees, patients, and clients.
• Deliver clinical and administrative support while adhering to all company policies and procedures.
• Uphold the Core Values of the Company: teamwork, communication, empowerment, quality of care, and friendliness.
• Ensure compliance with Federal and State regulations, including HIPAA and health information management guidelines.
• Prepare exam and treatment rooms for patient intake.
• Triage patients by checking vitals, performing blood draws, giving injections, and observing patient conditions.
• Chart and report changes in patients’ conditions, such as adverse reactions to medication or treatment.
• Assist with lab testing, phlebotomy, and minor procedures.
• Prepare and maintain supplies and equipment for treatment.
• Assist patients utilizing a Virtual Medicine Provider.
• Ensure accurate and timely completion of patient charts and forward them as appropriate.
• Arrange referrals to specialists and obtain pre-authorizations as directed by the Provider.
• Perform federal and non-federal DOT, BAT, and Drug Screen exams.
• Perform the physical, cognitive, and environmental functions of the position as specified in the physical demands.
• Complete all mandatory compliance training.
• Maintain the overall cleanliness of the office, including taking out garbage and organizing patient and office spaces.
• Perform other duties as assigned by management.

Secondary Responsibilities:

• Assist with clerical work such as checking in patients, recording demographic, insurance, and financial information.
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
• Work as part of the team by answering telephones, taking messages, and returning voicemails professionally.

Essential Functions Specific to Supporting Telehealth:

• Prepare patient charts via virtual patient communication, including phone or video conferencing.
• Assist with patient follow-ups, including pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities.

Requirements

Level 1: High School Diploma or its equivalent with a current CPR license and/or at least 1 year of experience as a certified MA, EMT, or Paramedic (preferred in a clinic setting, ideally urgent care).

Level 2: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 4 years’ experience in a relevant role and 2 years of Fast Pace experience in the Clinical Tech role or (2) 6 years’ experience in a relevant role.

Level 3: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 6 years’ experience in a relevant role and 2 years of Fast Pace experience in the Clinical Tech role or (2) 8 years’ experience in a relevant role.

Level 4: Certified MA, EMT, or Paramedic with a current CPR license and either (1) 6 years’ experience in a relevant role and 2 years of Fast Pace experience in the Clinical Tech role or (2) 8 years’ experience in a relevant role.

Additional Requirements:

• Graduate of an accredited Medical Assistant school strongly preferred; license must be active, in good standing, and verifiable.
• TB and IV Certification required within 60 days of employment and maintained during employment if applicable in your state.
• Must be receptive to and active within 7 days of hire.
• Basic administrative duties, including scheduling, ordering, training, and other tasks assigned by Clinic or Regional Director.

Benefits

• Competitive compensation.
• Holiday pay and PTO.
• Medical, dental, and vision benefits.
• Work-Life balance initiatives.
• Opportunities to participate in community events and outreach programs (e.g., seasonal parades, book drives, festivals, trunk-or-treating, fun runs).
• Holiday celebrations, including potlucks and themed dress-up days.