Clinical Team Supervisor (Medical Assistant)

About the Role

Under the supervision of the Manager, Site Operations, the Supervisor, Clinical Team (MA) is responsible for overseeing all medical assistant clinical processes within the department(s)/team(s) assigned. This includes patient intake, assisting medical providers, injections, maintaining exam rooms, and related tasks. The role also ensures cross-training of medical assistants, coordinates patient flow, facilitates staff training, participates in hiring, manages inventory, and assists with compliance and audits.

Responsibilities

• Supervise Medical Assistants on the clinic floor and direct patient flow for regular and drop-in appointments.
• Ensure all medical assistants are cross-trained and up-to-date with clinical skills.
• Handle complaints regarding clinical services.
• Assist with medical assistant functions to maintain effective patient flow.
• Assist practitioners during examinations as needed.
• Clean, sterilize, and stock reusable instruments; maintain adequate supplies.
• Test medical and laboratory equipment for effective functioning.
• Manage inventory of medical supplies, vaccines, and other necessary items.
• Supervise vaccine programs and serve as the clinic vaccine coordinator.
• Assist with audits and ensure corrections are implemented.
• Assist Site Manager with hiring clinic staff.
• Coordinate and facilitate staff trainings and meetings.
• Assist with medical assistant scheduling.
• Maintain electronic health record entries (EPIC) for patient visits within designated timelines.
• Collaborate with clinic staff to ensure excellent patient care delivery.
• Review and approve staff time-off requests and timecards.

Requirements

• Medical Assistant certification from an accredited school.
• Minimum of three (3) years of clinical MA experience.
• Current BLS certification.
• Bilingual in English/Spanish preferred.

Qualifications

• Effective communication with all levels of staff.
• Problem-solving skills and ability to give/receive feedback.
• Ability to work independently and as part of a team to enhance clinic efficiency.
• Proficiency with computer programs, registration, and scheduling systems.
• Competency in serving diverse ethnic, socio-economic, and educational backgrounds.
• Ability to multi-task, take initiative, delegate, and assist in department operations.
• Skill in engaging, motivating, and creating a positive work environment.

Schedule

Full-time, 40 hours per week, typically Monday through Friday, with occasional Saturday hours.

Benefits

• 100% paid medical, dental, and vision coverage (including dependent and domestic partner coverage).
• Generous paid leave, including holidays.
• Flexible Spending Accounts.
• Retirement plans with employer match.
• Tuition reimbursement.
• Monthly treats and pet insurance.

Pay

$29.99 - $36.33 hourly, depending on experience.

About TVHC

TVHC is a Federally Qualified Health Center (FQHC) dedicated to promoting community health by providing accessible, high-quality care. Services include primary care, dental care, WIC support, mental health counseling, and community health education.