Clinical Systems Trainer - Yardi

This role reports to the Director, Clinical Systems and supports training, implementation, adoption, and optimization of Yardi and other clinical technology solutions across a multi-site senior living and healthcare environment.

Responsibilities

• Develop and deliver engaging in-person and virtual training sessions on Yardi for clinical staff, including onboarding, refresher education, role-based training, new feature rollouts, and go-live readiness.
• Tailor training plans and materials to address the unique needs of communities, departments, clinical disciplines, and user roles.
• Lead or support portions of Yardi implementations, new community conversions, module deployments, and workflow changes.
• Coordinate training logistics, readiness activities, go-live support, and post-go-live stabilization in partnership with clinical, operational, and IT stakeholders.
• Create, maintain, and continuously improve training resources, quick reference guides, job aids, FAQs, and knowledge base content to support user proficiency in Yardi.
• Ensure training resources remain current with system enhancements, configuration changes, regulatory expectations, and approved clinical workflows.
• Serve as a Yardi subject matter expert and resource for clinical and operational teams, helping users understand proper system use and workflow expectations.
• Gather feedback from community staff and leaders regarding system usability, training effectiveness, workflow barriers, and adoption challenges.
• Monitor system utilization, adoption trends, support themes, and training feedback to identify opportunities for additional education, workflow improvement, or system optimization.
• Partner with clinical leadership to help ensure Yardi workflows support regulatory requirements, documentation standards, survey readiness, and organizational policies.
• Support organizational change management efforts by promoting adoption of new workflows, technology enhancements, system best practices, and standardized processes.
• Collaborate with cross-functional teams to support integrations, process improvements, vendor communications, and clinical technology initiatives involving Yardi or related systems.
• Participate in development of community readiness plans, implementation lessons learned, and ongoing clinical systems education programs.

Requirements

• Bachelor’s degree in healthcare, nursing, health information technology, education, clinical informatics, or a related field, or equivalent experience required.
• Minimum of 4 to 6 years of related experience in clinical systems training, healthcare technology, EHR implementation, nursing operations, senior living, long-term care, or a related healthcare technology role required.
• Experience developing and delivering training to diverse audiences in virtual and in-person formats required.
• Strong communication, facilitation, and presentation skills with the ability to engage clinical, operational, and technical audiences required.
• Problem-solving skills with the ability to assess system-related questions, identify root causes, and determine whether the issue is related to training, workflow, configuration, or technical support required.
• Organizational skills with strong attention to detail and the ability to manage multiple priorities, communities, and initiatives simultaneously required.
• Familiarity with healthcare regulatory standards, documentation expectations, privacy requirements, and compliance considerations required.
• Hands-on experience with Yardi, including clinical workflows or modules, preferred.
• Experience supporting Yardi implementations, conversions, module rollouts, or go-live events preferred.
• Experience in senior living, assisted living, memory care, skilled nursing, home health, or long-term care preferred.
• Clinical license or background, such as LPN, RN, or comparable clinical operations experience, preferred.
• Experience with adult learning principles, instructional design, eLearning development, or learning management systems preferred.
• Experience using Microsoft 365 tools, Teams, SharePoint, reporting tools, or knowledge management platforms preferred.
• Experience supporting workflow standardization, change management, process improvement, or adoption initiatives preferred.

Benefits

• Competitive pay and vacation time.
• Medical, dental, and life insurance.
• Disability coverage.
• 401(K) with company match.
• Paid parental leave.

Pay

Estimated salary: $85,000 - $106,000. The actual title and salary will consider a wide range of factors, including skills, qualifications, and experience.

Schedule

Travel frequency: 51-75%. Travel may include community implementations, go-live support, onsite training, leadership engagement, and post-implementation stabilization activities.