Yardi Systems Analyst & Trainer

Culture & Mission Alignment

Contribute to caring and positive working and living environments for all employees and residents. Promote collaboration, accountability, and continuous improvement aligned with organizational values.

Systems Administration & Governance

• Serve as the organization’s primary administrator and subject matter expert for Yardi and related enterprise systems.
• Manage day-to-day system operations, including configuration, workflows, user access, permissions, and security controls in alignment with internal policies and regulatory requirements.
• Maintain system performance, data integrity, and adoption to ensure consistency and reliability across departments.
• Lead system upgrades, testing, and implementation of enhancements, modules, and integrations.
• Establish, document, and maintain standardized processes, SOPs, and system governance practices to ensure audit readiness and operational consistency.

User Support & Operational Enablement

• Act as the primary point of contact for Yardi-related support, troubleshooting, and issue resolution.
• Provide guidance on system functionality, workflows, and best practices to ensure effective utilization across teams.
• Partner with IT and system vendors to resolve complex issues, manage integrations, and support system stability.

Training, Adoption & Change Management

• Design and deliver comprehensive training programs for new hires and existing staff, including role-based system workflows and best practices.
• Develop and maintain training materials, job aids, and knowledge resources to support ongoing learning and system adoption.
• Conduct skills-gap assessments and implement learning plans that support system changes, new initiatives, and data literacy.
• Evaluate training effectiveness using metrics and feedback and continuously refine training strategies.
• Lead change management efforts to drive adoption of new systems, processes, and tools across departments.

Data, Reporting & Analytics

• Support the development, maintenance, and optimization of system-based reporting and dashboards for operations, compliance, and leadership insights.
• Ensure data accuracy, validation, and consistency across systems to support audits and decision-making.
• Maintain documentation of data sources, reporting methodologies, and system logic.
• Champion ethical, secure, and compliant use of data.

Cross-Functional Partnership & Stakeholder Engagement

• Partner with Property Management, Compliance, Finance, HR, IT, and Development teams to align system functionality with operational and regulatory needs.
• Serve as a liaison between business units and vendors to translate operational needs into system solutions.
• Facilitate cross-department alignment on system changes and maintain clear communication on updates, impacts, and expectations.

Project & Continuous Improvement Leadership

• Lead system-related projects occasionally, including planning, scoping, execution, and post-implementation evaluation.
• Translate strategic initiatives into actionable system enhancements with defined timelines and deliverables.
• Identify opportunities to improve efficiency, automation, compliance, and user experience through system optimization.
• Track and communicate project status, risks, and outcomes to leadership and stakeholders.

Documentation & Knowledge Management

• Maintain comprehensive, accurate, and accessible documentation for system configurations, workflows, and processes.
• Ensure documentation supports audit readiness, training, and operational continuity.

Qualifications

• 3 years of Yardi administrative experience.
• Bachelor’s Degree or equivalent experience in Computer Science, Data Science, and/or Statistics.
• Strong data visualization skills, familiarity with tools like Power BI is a plus.
• Excellent verbal and written communication skills.
• Ability to work both independently and in a collaborative team environment.
• Passion for social impact, particularly in affordable housing.
• Experience in property management or the non-profit sector is an asset but not required.