Clinical Systems & Product Operations Manager (Full-Time) - Remote

About Our Client

This organization operates in the maternity and gynecology healthcare sector, addressing challenges in women''s health through a midwifery-led model that integrates OB-GYN and midwifery care. It partners with major health systems to embed this collaborative care model within existing networks. Since its founding in 2021, the organization has expanded its services across preconception, pregnancy, postpartum, and gynecology care, operating multiple clinics with plans for further growth.

About the Opportunity

The Clinical Systems & Product Operations Manager role is responsible for bridging clinical, technical, and operational aspects of electronic health record (EHR) integration and product operations. This position ensures that product development aligns with EHR functionality and clinical workflows to support efficient clinical operations and successful new market launches. The role is key to maintaining system integrity and coordinating cross-functional collaboration among product, engineering, clinical operations, and health system IT teams.

Responsibilities

• Manage end-to-end configuration of Athena and Epic systems, including clinical templates, order sets, lab configurations, provider indicators, payer connectivity, and access management
• Accelerate Epic integration timelines and manage onboarding with health system partners
• Serve as subject matter expert on EHR integration best practices and coordinate with health system IT teams
• Maintain system accuracy amid market expansions and evolving care workflows
• Develop and maintain clinical systems standard operating procedures (SOPs) to ensure repeatable setup
• Create onboarding materials for clinic managers and staff on EHR workflows
• Drive feature parity across markets to standardize patient and clinician experience
• Manage bug intake, prioritization, and communication between market operations and engineering
• Develop structured launch toolkits and training materials for new feature deployments
• Coordinate end-to-end launches involving product, engineering, and operations teams
• Identify opportunities to automate administrative workflows through AI and automation
• Build and maintain dashboards monitoring technology usage and rollout performance
• Prepare quarterly reports on platform performance for leadership and partners
• Facilitate translation of clinical requirements into technical specifications and vice versa
• Establish feedback loops from clinic teams to inform product development

Requirements

• 4 to 7 years of combined experience in EHR operations, clinical systems, health IT, and product operations or technical program management, preferably in a growth-stage digital health environment
• Hands-on experience with Athena and Epic configuration and integration preferred
• Sufficient clinical understanding to grasp the importance of clinical templates and order sets without requiring a clinical license
• Strong written communication skills for documentation, bug reporting, and planning
• Ability to create structured processes and