Clinical Systems & Product Operations Manager (Full-Time) - Remote

About the role

This role combines EHR operations, clinical systems, and product operations with technical program management or PM-adjacent work, ideally at a growth-stage digital health company.

Responsibilities

• EHR Configuration & Oula Clinical Systems
• Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, usual provider indicators, payer connectivity, and access management for clinical and ops staff
• Own and accelerate our Epic configuration timelines and integration management as we onboard additional health system partners
• Serve as the internal subject matter expert for EHR integration best practices — FHIR/HL7 data exchange, health system IT coordination, go-live timelines
• Deeply understand the interplay between EHR configuration decisions and Oula’s tech stack
• Maintain system accuracy and configuration integrity as new markets launch and care model workflows evolve
• Partner with our IT team/partner on IT infrastructure; own the clinical systems layer they don't touch
• Standards & Knowledge Management
• Build and maintain the clinical systems SOP library so new market setup is repeatable — documented well enough that a new hire can execute without you in the room
• Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling
• Drive feature parity efforts so patients and clinicians experience a consistent standard of care regardless of market
• Product Operations & Launch
• Own bug intake and prioritization from Market Operations — standardize how Engineering receives, scopes, and resolves reported issues and communicate status back to the field
• Build structured launch toolkits and training materials so clinic teams are fully prepared for new feature rollouts on day one
• Career: Own end-to-end launches across Product, Engineering, and Operations — own the run-of-show and ensure nothing falls through on handoff
• Identify where AI and automation can reduce manual administrative burden in product operations workflows
• Data & Reporting
• Build and maintain dashboards that show how clinics are actually using our technology — feature adoption, issue resolution time, rollout health
• Develop quarterly reporting cadence for Product, leadership, and health system partners on platform performance
• Ensure data infrastructure is in place to measure the impact of every feature rollout
• Cross-Functional Collaboration
• Act as the connective tissue between Product, Engineering, Clinical Operations, and health system IT teams — translate clinical workflow requirements into technical specs and vice versa
• Partner directly with health system IT counterparts on integration setup, issue resolution, and go-live support
• Build feedback loops from clinic teams that turn field observations into prioritized, actionable product input

Requirements

• 4–7 years in a role that combined EHR operations, clinical systems, or health IT with product operations, technical program management, or PM-adjacent work — ideally at a growth-stage digital health company
• Hands-on Athena and Epic configuration + integration experience is strongly preferred
• Enough clinical literacy to understand why a template or order set matters to a midwife, without needing a clinical license
• Strong written communication — you can write a bug ticket, an SOP, and a launch plan that people actually follow
• Comfort building structure in ambiguity; this role requires you to create the playbook, not execute someone else's
• Analytical enough to build a dashboard and identify a pattern, even if you're not a SQL expert
• Track record of managing multiple workstreams simultaneously without dropping balls

Qualifications

• BS/BA in Computer Science, Healthcare Informatics, or related field
• Experience with EHR systems such as Athena, Epic, or similar
• Understanding of healthcare regulations and standards (e.g., HIPAA)
• Experience with project management tools and methodologies
• Excellent problem-solving and analytical skills
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Strong understanding of EHR systems and their integration with clinical workflows
• Experience with clinical systems and operations
• Technical proficiency in EHR configuration and integration
• Excellent written and verbal communication skills
• Ability to manage cross-functional teams and stakeholders
• Experience with data analysis and reporting

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Generous paid time off

Pay

$110,000 – $120,000 depending on experience

Schedule

Remote-flexible with periodic travel to clinic locations and health system partners