Clinical Systems Coordinator

Position Summary

The Clinical Systems Coordinator serves as the primary clinical information systems resource and liaison between patient care areas, ancillary departments, Information Systems (IS), system vendors, and physicians. This role is responsible for supporting, maintaining, optimizing, and educating users on clinical information systems to ensure efficient and effective patient care operations. Reports To: Director of Information Systems FLSA Status: Non-Exempt Work Location: This is an on-site position and is not eligible for remote work. Candidates must reside within a reasonable commuting distance of the facility, generally no more than one hour from the work location.

Minimum Qualifications

• Graduation from an accredited school of nursing as a Registered Nurse (RN) required
• Bachelor of Science in Nursing (BSN) preferred
• Minimum of three (3) years of nursing experience required
• Certified Registered Nurse (RN) license required

Skills And Abilities

• Excellent oral and written communication skills
• Strong presentation and information-sharing abilities
• Familiarity with the organization and functions of hospital departments
• Effective problem-solving and critical-thinking skills
• Ability to manage stress and work effectively in a fast-paced environment
• Ability to maintain positive working relationships with nursing personnel, medical staff, administration, and all hospital departments
• Strong organizational and multitasking abilities

Essential Job Functions

• Maintain all clinical systems master and security files, including routine editing and file maintenance
• Monitor and analyze system usage and recommend procedural and functional improvements to optimize performance
• Aid clinical and ancillary departments with the design and development of specialized reports
• Plan, coordinate, troubleshoot, implement, and evaluate installation of new clinical software and system upgrades
• Participate in the evaluation and selection of new clinical information systems and services
• Develop and maintain documentation and user manuals for end users and Information Systems staff
• Evaluate, plan, coordinate, and provide system training and education for end users and IS support staff
• Initiate, document, and monitor clinical system service calls and follow up with vendors and end users as needed
• Respond promptly and appropriately to inquiries, requests, and support calls
• Lead and initiate process improvement efforts within the department and across shared operational areas
• Participate in Total Quality Management (TQM) teams as assigned
• Maintain confidentiality of all patient, employee, physician, and hospital information
• Exercise discretion and professionalism when discussing patient and hospital matters

Non-Essential Job Functions

• Review and comply with Lifepoint Health's Code of Conduct and all applicable Company and Division policies and procedures
• Perform other duties as assigned

Functional Demands

• Ability to walk, stand, sit, bend, and lift up to 30 pounds
• Requires strong analytical and problem-solving abilities
• Ability to multitask and prioritize work in a fast-paced healthcare environment
• Reading and writing required regularly to perform job duties
• To work under pressure during network outages or disruptions to critical hospital information systems
• Scheduling flexibility required
• Ability to travel as necessary, including overnight travel for hospital-related business and training

EEOC Statement

Jackson Purchase Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.