Clinical Systems and Operations Coordinator

About the Role

We’re currently searching for a Clinical Systems and Operations Coordinator to join our Schiffert Health Center team in Blacksburg, VA, to support the Health and Wellness programs of Student Affairs. You’ll be joining a department centered on the health and well-being of our student population by caring for them in their times of illness or injuries. Reporting to the Assistant Director of Clinical Systems and Administrative Operations, you’ll provide day-to-day operational support for clinical information systems, workflow coordination, project implementation, data reporting and analytics, student experiential programs, organizational communications, and strategic initiatives across Schiffert Health Center and Thomas E. Cook Counseling Center.

Responsibilities

• Collect, analyze, and report operational and clinical data to support compliance, performance monitoring, decision-making, and continuous improvement initiatives.
• Serve as the primary operational resource for Electronic Medical Record (EMR) systems, clinical application support, data collection, report development, dashboard maintenance, and data quality monitoring.
• Manage workflow documentation, immunization compliance communication, student program coordination, website content management, project implementation, and end-user support.
• Collaborate with Health Information Management, clinical and administrative departments, academic partners, Information Technology, and software vendors to ensure effective system operations, timely communication, successful program administration, and implementation of operational initiatives.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Public Health, or a related field, or equivalent combination of education and experience.

Required Skills

• Experience supporting business systems, clinical information systems, or Electronic Medical Record (EMR) systems.
• Experience coordinating projects or operational initiatives.
• Experience analyzing data and preparing reports or dashboards.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage multiple priorities while working collaboratively with diverse stakeholders.

Preferred Skills

• Experience working with Electronic Medical Record (EMR) systems.
• Experience in higher education, healthcare, or student health services.
• Experience with project coordination or project management methodologies.
• Experience supporting Health Information Management or immunization compliance processes.
• Experience creating reports and dashboards using Microsoft Power BI, Tableau, SQL, or similar reporting tools.
• Knowledge of healthcare workflow analysis, business process improvement, and system implementation.
• Experience working with Microsoft 365, Teams, SharePoint, and other collaboration platforms.
• Knowledge of HIPAA, healthcare privacy regulations, and data governance.

Pay

Base compensation package between $55,000 - $65,000.

Schedule

Monday - Friday, 8:00 am - 5:00 pm.

Benefits

Comprehensive benefits package includes health insurance, paid leave, retirement, tuition assistance, and VT discounts.

The successful candidate will be required to have a criminal conviction check. For inquiries regarding non-discrimination policies, contact the Office for Civil Rights Compliance and Prevention Education at 540-231-2010 or Virginia Tech, 220 Gilbert Street, Suite 5200, Blacksburg, VA 24061. If you are an individual with a disability and desire an accommodation, please contact Tanya Young at tanyapy4@vt.edu during regular business hours at least 10 business days prior to the event.