Clinical Systems Analyst III

Overview

Under immediate supervision, develops, modifies, and administers an array of clinical systems including, but not limited to, the Cerner Millennium suite of applications. Assists in design, maintenance, and support of complex and highly integrated computer-based application software in the Millennium application suite, including integration with downstream electronic medical record (EMR) systems in use at the relevant hospital organizations. Develops documentation to effectively communicate and analyze the information flow related to the delivery of quality patient care through various system interfaces. Serves as a project manager, trainer, and analyst during design, development, evaluation, selection, implementation, and ongoing support of all assigned systems. Acts as a resource and provides assistance to less experienced systems analysts.

Education Qualifications

• Bachelor’s degree in computer science or other related field is required.
• Eight or more years applied technical experience in a clinical environment, particularly in specific areas such as nursing, radiology, laboratory, or experience with electronic medical record systems may be considered in lieu of educational requirements.

Experience

• Five or more years of experience in Information Technology including project management, advanced support management, or other similar experience required.
• Relevant system experience in EMR systems is preferred.
• Proficiency with computer systems.
• Basic understanding of databases, knowledge of interfaces, networks, and hardware required.
• Programming skills preferred.
• Experience dealing with external vendors required.

Knowledge/Skills/Abilities

• Demonstrated problem solving skills and ability to consistently exercise sound judgment and initiative in very stressful situations required.
• Good organizational and time management skills required.
• Advanced understanding of core clinical application functionality.
• Broad understanding of clinical and/or business operations and how they relate to technical process.
• Demonstrated ability to communicate effectively with all levels of staff both inside and outside of IT essential.
• Demonstrated dedication to a positive attitude, strong customer service support.
• Demonstrated ability to convey technical knowledge in both written and verbal format.
• Formal presentation skills required.
• Demonstrated ability to work effectively in a team environment is required.
• Demonstrated ability to execute projects from start to finish including the development, measurement, and reporting of key performance indicators and commitment to continuous quality improvement.
• Ability to work in fast-paced/stressful situations and remain composed.
• Availability for evening and weekend 'on-call' as required for 24 hour, 7 day a week support of systems.

Responsibilities

• Serve as the first-line support for maintenance of assigned systems.
• Work with manager, change management team, and support teams to progress environments and code across environments.
• Coincides with test plans and identifies issues with vendors and users of the application prior to implementation in a production environment.
• Works with various teams to identify project risks and provide resolution and understand and implement solution integration points.
• Aids in resolution of help desk issues of high complexity.
• Coordinates system installations, updates, or problem resolution which impacts system performance between the hardware and application vendor.
• Actively participates in change management processes at application and departmental levels.
• Responsible for project management of upgrades, installations, etc., including project planning and scheduling of project activities in coordination with system users, vendors, coordinating projects, and Information Technology personnel.
• Participates in professional development opportunities.
• Works with MHS at all levels and departments and be able to manage situations appropriately.
• Maintains all assigned systems and documents performance, reacts to degradation of service through coordination with affected departments and recommends alternatives to existing system configuration.
• Subject to call back at all times. Must be available to support the organization and staff as necessary particularly in crisis or downtime situations as necessary.
• Through personal motivation, achieve results personally and through others particularly related to providing exceptional customer service.
• Coordinates, accomplishes or supervises the activities of a project team in the performance of the tasks associated with system development including the system design, administration, testing, installation, and ongoing system support.
• Aids in developing and implementing departmental policies and procedures designed to meet customer requirements consistently and appropriately.
• Manages time appropriately in order to meet assigned goals.
• Supports development and achievement of departmental goals and initiatives in a positive constructive manner at all times.
• Develops and achieves personal goals annually.
• Works constructively with user communities to proactively identify areas for service enhancements throughout IT.
• Develops positive relationships with others to continuously support the mission, vision, and strategic goals of MHS.
• Develops creative solutions to ensure uninterrupted service and support of development activities whenever possible.
• Proactively monitors industry development to ensure MHS is positioned to be a leading organization in areas under direct control and throughout IT.
• Identifies creative solutions to problems and opportunities to enhance our value to the organization.
• Embraces change to improve results.
• Solicits user feedback routinely to ensure we are meeting expectations and to proactively identify areas for continued improvement.
• Serves as coordinator for disaster recovery on responsible systems.
• Follows all security policies and ensures that any improvements in system security are identified and addressed in a timely and appropriate manner.
• Serves as a mentor to less experienced systems analysts in all aspects of their job responsibilities.
• Maintains an excellent rapport with patients, visitors, physicians, and fellow employees.
• Performs other related work as required or requested.