Clinical Systems Analyst II

Responsibilities

• Provide Analyst support for EMR software, including updating templates, order sets, creating profiles, access, integrations, and interfaces requirements.
• Train all physicians, residents, clinical, and non-clinical staff on EMR.
• Coordinate testing, implementation, optimization, upgrades, support, and maintenance of clinical systems.
• Perform function and system testing and assist in parallel, integrated, and usability system testing.
• Develop thorough test data and scenarios, coordinate efforts with others as needed, and review test results with department leadership.
• Analyze workflow in clinical settings and plan for and accommodate the impact of system changes and enhancements.
• Educate staff on new release changes.
• Provide recommendations and guidance with regard to streamlining efforts and best practices within limitations of information technology capabilities and EHS standards.
• Collaborate on implementation of new software installations, upgrades, and integration.
• Identify and define required system modifications or enhancements to improve existing systems.
• Provide implementation and post-implementation support, interact with clinical staff and vendors, and provide help desk support.
• Participate in I.S. on-call rotation.
• Collaborate with Nurse Informaticists to optimize clinical system processes by creating workflow analysis and redesign.
• Collaborate with Report Writers to assist in the design of reports and data files.
• Act as a liaison between I.S., software vendors, clinical departments, and end-users, maintaining a current knowledge of customer ongoing needs and issues, current procedures, and use of information systems.
• Exercise good judgment and problem-solve independently, handle multiple projects simultaneously, demonstrate initiative, creativity, resourcefulness, and flexibility, including team leading and project management duties.
• Demonstrate knowledge of Clinical Operations.
• Travel to multiple sites to address any workflow issues or changes with staff.
• Analyze information to form logical and consistent conclusions and communicate the logical process to end-users and co-workers.
• Utilize good written and oral communication skills in carrying out own position responsibilities, tasks, and activities, including all phases of documentation, interactions with vendors, users, co-workers, and management staff.
• Perform other tasks as requested and other duties as required by the position.

Qualifications

• Bachelor's Degree required; Computer Science/Information Technology focus preferred.
• Master's Degree preferred.
• Minimum of 2 years’ experience supporting an EMR software required.
• Experience working in inpatient healthcare facilities.
• Strong oral and written communication skills.
• Experience working with or training end users and translating Information Services terminology to end users strongly preferred.
• The ability to manage multiple projects and tasks at various stages of development.
• Able to demonstrate a high degree of independent access to confidential patient and organization information and handle such information appropriately.
• Standard Office applications required for this position.
• Project Management and presentation software experience preferred.
• Prior experience managing AthenaOne AthenaHealth software implementations and upgrades REQUIRED.