Clinical Systems Analyst - 2

Responsibilities

• Acts as a business liaison for assigned departments within the health system to ensure issues are uncovered and recognized before they become critical problems.
• Understands business process, system processes which include interdependencies across the organization. Has an advanced knowledge of assigned applications and clearly understands the integration impact.
• Provides ongoing maintenance and advancement of assigned HIS applications through effective implementation of solutions, which support the user and application needs of the organization.
• Independently, manages small maintenance projects.
• Assesses resource needs, coordinates with IS teams and vendor, communicates with end-users.
• Leads optimization efforts with assigned departments. Assesses current processes and determines areas of improvement to optimize system functionality, improve efficiency, minimize redundant processes.
• Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner.
• Investigates, tests, solves problems with HIS application software, databases, interfaces and reports.
• Provides high level of customer service and appropriate coverage off-hours for critical problems ensuring Service Level Agreements are met.
• Actively participates in the process of identifying service issues with the outsourced Help Desk and recommending solutions.
• Implements applications on schedule while assisting the Senior Analysts and Team Lead with the promotion / acceptance of process workflow redesign.
• Ensures the use of role-based menus and the creation of reports using Meditech’s Non-Procedural Representation Report Writer.
• Ensures applications are at the most recent level and routine maintenance is being performed.
• Assumes responsibility for assigned projects by coordinating with IS and other departments as necessary to ensure proper communication and execution.
• Provides input to design and architecture definition as appropriate, project planning, change management coordination, vendor integration and coordination, user / department communication / notification, etc.
• Participates in the Information Service’s PMO responsible for ensuring each project is managed following the standard IS methodologies. Additionally, as part of ISPMO shares in the responsibility for the maintenance of standard project methodologies and procedures.
• Assumes responsibility for assigned projects by coordinating with IS and other departments as necessary to ensure proper communication and execution.
• Performs other related duties as assigned or requested to maintain a high level of service.

Qualifications

• Bachelor’s degree required (Masters Preferred), preferably in computer science or related field.
• Minimum 10 years’ experience managing and/or directing technological security operations (Healthcare preferred).
• Experience with the NIST Framework preferred.