Clinical System Engineer I

Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMérieux. Utilize electrical/mechanical skills to provide instrument hardware and technical support for bioMérieux systems. Coordinate efforts with Clinical Application Specialists to deliver world-class system support.

Responsibilities

• Prioritize answering customer inquiries, both internal and external, per established guidelines and document in ERP system; consult as appropriate with Clinical Applications Specialists, peers, Management, Global Customer Support, and Lab IT Specialists.
• Provide consistent follow-up to ensure customer satisfaction and meet minimum key performance indicators.
• Implement problem-solving and troubleshooting techniques to resolve customer concerns during installation, operation, and maintenance events.
• Establish and maintain ERP certification.
• Learn bioMérieux products and procedures that are job-specific and assist with implementation of new products.
• Develop networking skills to provide connectivity support for solutions.
• Perform on-call duties as needed to provide 24-hour technical support to customers.
• Participate in revenue generation initiatives through promotion of value-added projects and services.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Electronic Technology, Computer Science, Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Biotechnology, or related field, or equivalent technical school or military training.
• 2+ years of professional experience in troubleshooting mechanical, electrical, vacuum, laser systems, or related experience.
• Education substitution: In lieu of a Bachelor’s degree, 6+ years of relevant experience is required.
• Experience resolving customer problems and providing a high level of customer satisfaction.

Preferred Qualifications

• Biomedical instruments experience.
• Experience with bioMérieux products and Salesforce.

Skills

• Critical thinking, adaptability, time management, communication, problem-solving, and digital literacy.
• Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.
• Effective problem analysis leading to high-quality decisions.
• Ability to thrive in a fast-paced environment by managing tasks, multitasking, and adapting quickly.
• Organizing work and resources efficiently to ensure smooth operations.
• Ability to cooperate with others at all levels, including leadership.
• Effective written and verbal communication skills.
• Proficiency in MS Office tools (Outlook, Teams, Word, Excel).
• Advanced: Demonstrates deep knowledge; manages complex tasks and integrates multiple tools independently.
• Basic networking skills.

Working Conditions and Travel

• Ability to remain in a stationary position, either sitting or standing, for prolonged periods.
• Domestic travel up to 5%.
• This is a site-based position; the selected candidate will report to one of our field offices in Salt Lake City, Raleigh/Durham, or St. Louis 2-3 days/week.

Pay

The estimated salary range for this role in Utah, North Carolina, or Missouri is $63,900 - $90,600. This role is eligible for a variable annual bonus based on company, team, and individual performance.

Benefits

• A choice of medical (including prescription), dental, and vision plans with nationwide coverage and telemedicine options.
• Company-provided life and accidental death insurance.
• Short- and long-term disability insurance.
• Retirement plan with a generous non-discretionary employer contribution and employer match.
• Adoption assistance.
• Wellness programs.
• Employee Assistance Program.
• Commuter benefits.
• Various voluntary benefit offerings.
• Discount programs.
• Parental leaves.