Clinical Support Team Supervisor

Full Time Employee Benefits

• 21 Days of Paid Time Off
• 10 Observed Holidays
• Medical Insurance (Entire deductible paid by us)
• 30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)
• Dental Insurance
• Vision Insurance
• Gym Membership Discounts at Active Wellness Center and 24-Hour Fitness!
• 401K Matching after 1 year of employment
• Flexible Spending Account, Dependent Care FSA
• Life Insurance (included at no cost to the employee)
• Long Term Disability (included at no cost to the employee)
• Employee Assistance Program (included at no cost to the employee)

Summary

The Clinical Support Team (CST) Supervisor provides strategic, operational, and clinical leadership to a team of CST Providers—including Physicians, Nurse Practitioners, and Physician Assistants—who deliver essential patient-access and care-coordination services.

Career Overview

The CST Supervisor is an innovative and data-informed leader who uses clearly defined workflows, strong communication practices, and team-based problem solving to ensure exceptional patient care and continuity. This role is central to improving patient experience, strengthening trust in our organization, and supporting primary care teams by managing critical components of in-basket and telehealth operations.

Core Responsibilities

• Provides day-to-day operational and clinical oversight for CST providers.
• Fosters a cohesive, connected culture across a primarily remote team through clear communication and effective virtual meetings.
• Partners with primary care, nursing, call center staff, and quality teams to promote integrated, patient-centered care. Supports clear communication of CST roles, expectations, and updates across the organization.
• Provides leadership, guidance, counseling and support to team members. Will develop, coach, mentor, and assess performance of staff. Works with staff to promote resolution of conflicts and counsels’ staff when clinical practice standards are not met.
• Oversee ongoing development and maintenance of the CST Playbook, ensuring CST workflows, practice standards, and operational procedures remain current, standardized, and aligned with high-quality patient care.
• Maintains individual workload through dashboards and defined workflows to ensure timely completion. Use data to identify performance trends, evaluate workflows, and guide improvement efforts.
• Affords assistance with coordination of schedule to ensure adequate staffing levels.
• Collaborates with all members of the care team to share knowledge and plan for quality outcomes.
• Serves as administrative authority for the smooth function of the clinical support team.
• Exercises considerable judgment in applying professional knowledge in solving problems within established policies and practices. Serves as expert and resource to staff.
• Collaborates with all members of the care team to share knowledge and plan for quality outcomes.
• Serves as administrative authority for the smooth function of the clinical support team.
• Exercises considerable judgment in applying professional knowledge in solving problems within established policies and practices. Serves as expert and resource to staff.
• Coordinates quality initiatives and process improvements within the clinical support team.
• Affords assistance with long-term planning for CST growth and service expansion.

Qualifications

• Current or prior CST experience, or substantial experience performing CST-equivalent responsibilities such as in-basket management, results review, patient messaging, and telehealth care.
• Master’s degree in Nursing or Physician Assistant Studies, or related field required.
• At least 3 years of relevant experience, past supervisory preferred.
• Epic EHR superuser preferred.