Clinical Support Specialist (Home Health & Hospice)

Position Summary

The Clinical Support Specialist provides administrative and clinical coordination support to ensure the delivery of high-quality care to patients in home health and hospice settings. This role serves as a liaison between clinicians, patients, families, and office staff, supporting care planning, documentation, compliance, and day-to-day operations.

Reports to

Executive Director

Clinical Coordination

• Aid clinicians (RNs, LPNs, therapists, hospice staff) with care coordination and scheduling
• Support intake and referral processes, including gathering patient information and verifying eligibility
• Track and communicate patient care needs, updates, and changes in condition
• Coordinate interdisciplinary team (IDT) meetings and documentation

Documentation & Compliance

• Review clinical documentation for completeness, accuracy, and regulatory compliance
• Ensure timely submission of visit notes, plans of care, and physician orders
• Assist with electronic medical record (EMR) data entry, order tracking and maintenance
• Support compliance with CMS, DPH, CHAP regulations

Patient & Family Support

• Serve as a point of contact for patients and families regarding services and scheduling
• Provide basic education on home health or hospice services (non-clinical guidance)
• Facilitate communication between care teams, patients and families

Operational Support

• Manage clinician schedules and optimize visit routes
• Assist with supply coordination and equipment tracking
• Support quality improvement initiatives and audits