Clinical Support Specialist

Key Responsibilities

• Contact members promptly regarding out-of-range vital signs or device readings.
• Assist members with the use of mobile care management devices.
• Communicate with members to identify risks and educate them on recommended device ranges.
• Educate members about concerning symptoms and options for outreach, including when to refer to the ER or alternatives.
• Maximize members' access to available resources for optimal care.
• Assist health coaches, customer service, and tech support teams as needed and collaborate with the entire care team to support members effectively.

Required Qualifications

• Current and active RN license.
• Minimum of 1-3 years of experience in a critical care setting.
• Understand chronic disease management and progression (e.g., Diabetes, Hypertension, Congestive Heart Failure, Asthma, COPD, Weight Management, Mental/Behavioral Health).
• Proficient with technology and web-based applications.
• Proven ability to work effectively in a remote setting, demonstrating strong communication and collaboration skills.
• Demonstrate effective communication skills with compassion and empathy.
• Proven ability to work effectively in a remote setting, ensuring seamless communication and collaboration with the care team.

Additional Preferred Skills

• Previous experience in an emergency room setting.
• Experience working with diverse populations.
• Understanding of Medicaid and/or Medicare.
• Experience with telephonic patient outreach.
• Familiarity with Motivational Interviewing techniques.
• Experience in care coordination or case management roles.
• Experience with HEDIS and/or NCQA standards.

Location Preference

Candidates based in Florida, Illinois, and Kentucky will receive priority consideration.

Pay Range

The Pay Range For This Role Is 40,000 - 70,000 USD per year(Remote)