Clinical Support Specialist

About the role

Responsibilities may include support in the areas of phone operator, scheduling, intake and referral or insurance case management, as needed, to facilitate the operations of Evergreen Home Care Services (EHCS) which includes Home Health, Hospice and Palliative Care.

Primary Duties

• Answers and routes all incoming calls for Home Care Services
• Performs scheduling for all clinical disciplines
• Performs intake and referral support for all clinical disciplines
• Performs insurance case management for all clinical disciplines
• Performs other duties as assigned

Required Qualifications

• Associate degree or equivalent combination of education and work experience
• 2 years of clerical support experience with a minimum of 1 year working in a medical field setting
• Proficient in Medical Terminology
• Knowledge of quality improvement initiatives
• Knowledge and familiarity of contracts, including terms and rates
• Must possess good organizational skills to be able to multitask and work well under pressure
• Ability to function independently, establish priorities, and work productively
• Ability to interact professionally and successfully with a diverse range of individuals and dispositions
• Excellent communication skills to effectively obtain information from patients, physicians, and other clients as needed

Preferred Qualifications

• 2-3 years of medical field experience

Pay

Wage Range: $24.91 - $39.85 per hour. Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

Benefits

• Medical, vision and dental insurance
• On-demand virtual health care
• Health Savings Account
• Flexible Spending Account
• Life and disability insurance
• Retirement plans (457(b) and 401(a) with employer contribution)
• Tuition assistance for undergraduate and graduate degrees
• Federal Public Service Loan Forgiveness program
• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Paid holidays
• Voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Voluntary legal insurance
• Pay in lieu of benefits premium program
• Free parking
• Commuter benefits

This response is AI-generated, for reference only.