Clinical Support Specialist
About the role
Acts is currently seeking qualified candidates for our Clinical Support Specialist position. In this role, you will be responsible for managing the staffing schedule for all clinical personnel to ensure optimal coverage that meets resident care needs, regulatory standards, and budgetary guidelines based on actual census and Per Patient Day (PPD) metrics. Manages the payroll process by accurately tracking attendance, tardiness, overtime, and time clock activity. Provides clerical and administrative support to the department, while demonstrating a high degree of initiative and discretion in managing complex, sensitive, and confidential tasks within a dynamic healthcare environment.
Responsibilities
- Manage the staffing schedule for all clinical personnel
- Achieve optimal coverage meeting resident care needs, regulatory standards, and budgetary guidelines based on actual census and PPD metrics
- Accurately track attendance, tardiness, overtime, and time clock activity for the payroll process
- Provide clerical and administrative support to the department
- Demonstrate a high degree of initiative and discretion in managing complex, sensitive, and confidential tasks within a dynamic healthcare environment
Requirements
- High school diploma or equivalent
- Minimum of two years’ clerical and/or administrative experience, preferably in a healthcare setting
- Prior scheduling experience
Benefits
- Health benefits (medical, prescription, dental and vision)
- Flexible spending accounts
- Life insurance
- Disability programs
- 401(k) plan (with 4% company match after one year of employment)
- Paid time off and holidays
- Referral and discount programs
- Appreciation events
- Wellness initiatives
Pay & Schedule
- Pay Range: $19.31 - $24.44 / hour
- Starting rate will vary based on skills and experience
Schedule
- Flexible work schedule
Qualifications
- High school diploma or equivalent
- Minimum of two years’ clerical and/or administrative experience, preferably in a healthcare setting
- Prior scheduling experience
Skills
- Strong organizational and time management skills
- Ability to manage multiple tasks and prioritize effectively
- Excellent communication and interpersonal skills
- Knowledge of healthcare regulations and policies
Benefits
- Health benefits (medical, prescription, dental and vision)
- Flexible spending accounts
- Life insurance
- Disability programs
- 401(k) plan (with 4% company match after one year of employment)
- Paid time off and holidays
- Referral and discount programs
- Appreciation events
- Wellness initiatives
Company Information
Acts Retirement-Life Communities is one of the largest not-for-profit owners, operators, and developers of resort-style continuing care senior living communities, including independent living, assisted living, and skilled nursing. The Acts family proudly consists of 28 communities in 9 states, and over 8,500 team members. Acts provides residents with a lifestyle that includes on-campus conveniences, services, and amenities such as casual and fine dining venues, beauty salons, fitness centers, security, healthcare, activity programs, and much more. Our team members are inspired by a culture of Loving-Kindness, and we are fully committed to appreciating the array of backgrounds and talents demonstrated by our team members. Acts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender identity or expression, sexual orientation, marital status, national origin, non-disqualifying disability, veteran status, or any other characteristic protected by law.