Clinical Support Spec I - IS AMBULATORY INFO

Job Summary

The Clinical Support Specialist I will work on projects and initiatives with Kettering Health Medical Group, Community Connect, additional Epic teams, and other stakeholders within and outside the Kettering Health System. This position combines clinical experience with an understanding of health informatics and electronic health records (EHR).

Essential Functions

• Collaborate with healthcare professionals and IT specialists to integrate health informatics solutions into clinical practice.
• Ensure the effective implementation and utilization of electronic health records (EHRs), computerized physician order entry (CPOE) systems, clinical decision-support tools, and other relevant technologies.
• Evaluate and troubleshoot existing clinical workflows and identify areas for improvement.
• Streamline processes by leveraging technology to enhance efficiency, reduce errors, and increase patient safety.
• Propose and implement workflow modifications, training programs, protocols, technology tools, and innovative ideas to support optimized operations.
• Extract and analyze clinical data from electronic health records and other healthcare information systems.
• Identify patterns, trends, and insights to support evidence-based decision-making and quality improvement initiatives.
• Generate regular reports and presentations to communicate findings to stakeholders.
• Develop and deliver standardized training programs and materials to healthcare professionals effectively using health informatics tools and systems.
• Educate physicians, nurses, and other staff members on relevant regulations, policies, and best practices related to healthcare technology and data privacy.
• Support and document training in Epic (Signal) or Kettering Health's ticketing system.
• Provide at-the-elbow support during and after Epic implementation.
• Serve as a resource and consultant to clinical teams, offering health informatics and data management expertise.
• Guide clinical documentation, coding, and billing practices that are compliant with industry standards.
• Resolve clinical application issues through Kettering Health’s ticketing system involving prioritizing incoming issues according to guest impact, patient safety, financial impact, and project timelines.
• Work in a collaborative team environment, which may include traveling to various locations.
• Provide on-site training and/or support for physicians, providers, clinicians, and staff by traveling to provider offices, hospitals, hospital clinics, community health centers, and various other locations.
• Maintain compliance with regulatory requirements, data privacy standards, and meaningful use criteria.

Skills

• Kettering Health Information System's framework management system

Qualifications

• A high school diploma or completion of an equivalent high school exam is required.
• An associate degree is preferred.
• Experience working in a physician practice or similar healthcare environment preferred.
• Experience using an EHR preferred.
• Familiarity with clinical workflows and healthcare terminology.
• Knowledge of Microsoft Office applications.
• Excellent communication and interpersonal skills to collaborate with diverse stakeholders.
• Proficiency in relevant software applications and data analysis tools.
• Experience in training and educating healthcare professionals.
• Epic for the Clinical Informaticist certification, accredited, or proficiency required within 1 year of employment.
• Epic Signal course required within 1 year of employment.